FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong SQL skills and hands-on experience in Level 2 Technical Support, with a proactive approach to problem-solving and effective communication in customer support. Availability for weekend and night shifts is essential, along with a collaborative mindset to work effectively within a team.
Highest-signal resume keywords
N2 Technical Support ExperienceSQL Query ExecutionExcel ProficiencyCritical-Thinking SkillsEnglish Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLDatabase TroubleshootingServer MonitoringNetwork Failure ResolutionPreventive Maintenance
Soft Skills
Proactive MindsetEmpathy in Customer SupportProblem-Solving SkillsTeam CollaborationStrong Communication Skills
Tools & Technologies
Ticket Management Systems
Industry Keywords
Mining Industry KnowledgeEngineering DegreeSystems Analysis DegreeTechnical Qualification in Mining
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Diagnose and resolve Level 2 issues, including database, server, and network failures
- Monitor systems and servers to ensure availability and performance
- Document support interactions in ticket management systems
- Work with the IT team to resolve incidents and implement improvements
- Perform preventive maintenance and updates
- Provide support for systems, servers, and infrastructure
- Work weekend shifts from 9:00 a.m. to 10:00 p.m. on Saturdays or Sundays, according to the schedule, to handle emergency tickets
- Work on a night shift
Requirements
What you’ll need- Hands-on experience as an N2 Technical Support professional, with autonomy in resolving tickets
- Hands-on experience and autonomy in creating, analyzing, and executing SQL queries
- Strong SQL skills
- Good knowledge of Excel
- Proactive mindset and ability to anticipate problems
- Strong communication skills, with a focus on empathy and clarity in customer support
- Critical-thinking and problem-solving skills
- Team-oriented and collaborative approach
- Availability for scheduled weekend shifts
- Availability to work night shifts
- English proficiency explicitly listed in the job application
- Knowledge of mining or experience in the mining industry is a plus
- Degree in Engineering, Systems Analysis, or a technical qualification in Mining is a plus
Benefits
Comp & perks- Health insurance
- Dental insurance
- Career development plan
- Profit-sharing program
- Life insurance
- Food allowance
- Meal allowance
- Flexible working hours
- Day off
- TotalPass
- Referral program
- Onboarding kit
- Remote work
- CLT employment contract