Administrative Assistant

Fatecie

. Provide support to students through the Reclame Aqui platform, ensuring clear, empathetic responses within established deadlines; .

Posted 10/5/2026full-timeParanavaí • BrazilJunior💰 R$0 - R$2,284 per monthWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication and document analysis skills while effectively managing multiple administrative requests. Proficient in facilitating communication and tracking resolutions within established deadlines.

Highest-signal resume keywords

Strong Written Communication SkillsDocument Analysis SkillsAttention To DetailOrganizationCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyClear CommunicationProblem-Solving

Tools & Technologies

Reclame Aqui PlatformDigital ToolsInternal Systems

Industry Keywords

Higher EducationAdministrative RoutinesSLA ManagementProcess ImprovementRecord Keeping

About the role

Key responsibilities & impact

Provide support to students through the Reclame Aqui platform, ensuring clear, empathetic responses within established deadlines;
Analyze and handle registered requests, identifying the root causes of issues and proposing effective solutions;
Review and verify documents, such as the TCE (Internship Commitment Agreement), when applicable;
Handle administrative requests related to the department;
Facilitate communication between students and internal teams, tracking the resolution of requests;
Monitor deadlines and ensure responses to submissions are provided within defined SLAs;
Contribute to the continuous improvement of processes by identifying recurring issues and opportunities for adjustment;
Keep records of actions taken up to date, ensuring information is organized and traceable.

Requirements

What you’ll need

Enrollment in a higher education program will be considered an advantage;
Previous experience with administrative routines and/or customer service is a plus;
Strong written communication skills, with the ability to draft clear and effective responses;
Document analysis skills and attention to detail;
Organization and ability to manage multiple requests simultaneously;
Basic knowledge of systems and ease with digital tools;
Experience with the institution's internal systems (higher education institution) will be considered an advantage;
At least 6 months of experience working at the institution;
Interest in internal mobility and professional development in a new department;
High school diploma.

Benefits

Comp & perks

Bonus;
Pharmacy benefit;
Parking;
Workplace exercise program;
Meal allowance;
Education assistance;
Health insurance;
Birthday day off;
Dynamic and collaborative work environment;
Transportation allowance;
Computer allowance.