Oracle Application Analyst – C2M/CCS

Fayetteville Public Works Commission

. Provide day-to-day support for Oracle Utilities C2M/CCS applications .

Posted 9/22/2026full-timeFayetteville • North Carolina • United StatesSeniorLead💰 $81,932 - $107,946 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting Oracle Utilities C2M and CCS applications, with strong capabilities in troubleshooting, system configuration, and user acceptance testing. Proficient in managing integrations, APIs, and data extraction while ensuring effective communication and documentation.

Highest-signal resume keywords

Oracle Utilities C2M SupportTroubleshooting SkillsSystem ConfigurationUser Acceptance Testing (UAT)Change Management Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application SupportData ExtractionIntegration SupportAPI ManagementSDLC UnderstandingTesting ExperienceRelease Management

Soft Skills

Problem-Solving SkillsStrong CommunicationDocumentation SkillsAbility to Manage Priorities

Tools & Technologies

ServiceNowTicketing Systems

Industry Keywords

Utility BillingMeter-to-Cash ProcessesEnterprise ApplicationsProduction Environment

Tech Stack

Tools & technologies

CloudOracleSDLCServiceNow

About the role

Key responsibilities & impact

Provide day-to-day support for Oracle Utilities C2M/CCS applications
Troubleshoot, analyze, and resolve system and application issues
Configure and maintain application functionality
Support integrations, APIs, batch processes, and interface monitoring
Execute system, integration, and user acceptance testing (UAT)
Assist with upgrades, patches, and change management processes
Develop and maintain system documentation and knowledgebase materials
Partner with business users to gather requirements and implement solutions
Generate reports and support data extraction using queries
Support customer service, billing, and meter-to-cash processes
Perform extended computer-based work in an office-based role

Requirements

What you’ll need

Bachelor’s degree + 3 years of application support experience OR Associate degree + 7 years experience OR High school diploma + 11 years experience
Experience supporting enterprise applications in a production environment
Strong troubleshooting and problem-solving skills
Understanding of SDLC and change management processes
Strong communication and documentation skills required
Ability to manage multiple priorities in a fast-paced environment
Ability to perform the essential functions of the position, including extended computer-based work
Applicants must be currently authorized to work in the United States on a full-time basis
PWC does not offer employment-based visa sponsorship now or in the future
Preferred: Experience with Oracle Utilities C2M, CCS, or CIS platforms
Preferred: Knowledge of utility billing and meter-to-cash processes
Preferred: Experience with integrations, APIs, or SaaS/cloud applications
Preferred: Familiarity with ServiceNow or similar ticketing systems
Preferred: Experience with testing, upgrades, and release management

Benefits

Comp & perks

Medical, Dental, and Vision Plans with HSA and FSA options
Group Life and Long-Term Disability Insurance
Cafeteria plan and flexible benefits program
Wellness program with incentives and benefit credits through Know Your Number® participation
Onsite Gym and Onsite Medical Facility
Pension through the NC Local Government Employees’ Retirement System
401(k) Match Retirement Plan
457 Plan for additional retirement savings
Opportunity to work for an award-winning utility recognized for excellence, reliability, and community stewardship
Mission-driven environment where leadership, innovation, and operational excellence directly impact the quality of life for the community served
Paid Holidays and PTO with rollover options
Employee Assistance Program (EAP)
Mentorship and career development programs
Opportunities for advancement