Senior N2 Support Analyst

FCamara Consulting & Training

. Receive and handle tickets escalated by N1, investigating the root cause of issues .

Posted 10/28/2026full-timeRemote • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in N2 Technical Support, with strong capabilities in SQL for data analysis, log reading, and understanding APIs. Proficient in using ticketing tools and maintaining clear communication with technical and business teams.

Highest-signal resume keywords

N2 Technical Support ExperienceSQL ProficiencyTicketing Tools ExperienceClear Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLLog AnalysisAPI UnderstandingTypeScriptNode.jsRubyFlutterCloud EnvironmentsMonitoring ToolsAI Solutions

Soft Skills

Clear CommunicationOrganizational Skills

Tools & Technologies

JiraZendesk

Industry Keywords

Corporate WellnessLatin America

Tech Stack

Tools & technologies

FlutterNode.jsRubySQLTypeScript

About the role

Key responsibilities & impact

Receive and handle tickets escalated by N1, investigating the root cause of issues
Analyze logs, data, and system behavior to diagnose failures
Resolve issues within the scope of N2 and escalate them to N3 or Development with the necessary information
Follow tickets through to resolution, keeping relevant teams and users informed
Document solutions and keep the knowledge base up to date
Identify recurring issues and propose improvements to the team
Work with a leading corporate wellness client in Latin America

Requirements

What you’ll need

Experience in N2 technical support or a similar role
Knowledge of SQL for queries and data analysis
Ability to read logs and understand APIs and integrations between systems
Experience with ticketing tools such as Jira, Zendesk, or similar platforms
Clear written and verbal communication with technical and business teams
Strong organizational skills to prioritize tickets and meet response and resolution deadlines
Knowledge of TypeScript/Node.js, Ruby, Flutter, or another programming language is a plus
Exposure to cloud environments and monitoring tools is a plus
Familiarity with AI solutions or agents is a plus

Benefits

Comp & perks

This position is also open to people with disabilities