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Senior Product Analyst – Application Support
Federal Communications Commission. Investigate, triage and prioritize incidents related to FCC's lending applications .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident investigation, triage, and resolution within FCC lending applications, leveraging strong systems analysis and problem-solving skills. Proficient in SQL for data analysis and experienced in leading root cause analysis and continuous improvement initiatives.
Highest-signal resume keywords
Incident InvestigationSQL Data AnalysisRoot Cause AnalysisSystems AnalysisFCC Lending Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLSystems AnalysisProblem-Solving MethodologiesIncident ResolutionApplication Support
Soft Skills
Interpersonal SkillsCommunication SkillsCollaboration
Industry Keywords
FCC Lending ApplicationsBusiness AnalysisContinuous ImprovementApplication EnhancementsUser Feedback Analysis
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Investigate, triage and prioritize incidents related to FCC's lending applications
- Guide users on application navigation, business processes and system functionality
- Determine whether incidents are caused by system issues, process gaps, data issues or user error, and coordinate resolution
- Collaborate with Domain teams, business partners, the Service Desk and technical specialists to resolve complex issues
- Lead root cause analysis activities and recommend corrective actions
- Facilitate discussions with business stakeholders and technical teams to identify solution options and support decision-making
- Update troubleshooting documentation, knowledge articles and support processes
- Analyze trends, recurring issues and user feedback to identify continuous improvement opportunities
- Support testing and validation for application enhancements, fixes and releases
- Understand business needs, constraints and problems to identify solution options
Requirements
What you’ll need- Bachelor's degree in finance, marketing or commerce and at least four years of experience in technology, operations, business analysis, application support or a related field (or an equivalent combination of education and experience)
- Demonstrated ability and willingness to learn new tools and technologies
- Strong knowledge of systems analysis and problem-solving methodologies
- Experience investigating incidents, analyzing business problems and coordinating issue resolution
- Strong interpersonal skills and the ability to communicate technical information in easy-to-understand language
- Solid knowledge of FCC lending processes and lending applications
- Ability to use SQL to extract, validate and analyze data in support of application support activities
- Experience leading root cause analysis and continuous improvement initiatives
- Experience working with cross-functional business and technology teams
- English required
Benefits
Comp & perks- Competitive total rewards packages
- Performance-based salary and incentive programs
- Flexible and comprehensive group benefit and savings plans
- Well-being support through benefits and wellness programs
- Learning and development opportunities
- Hybrid work options