Technical Analyst, Service Desk

Federal Communications Commission

. Provide IT support through phone, email, chat and in-person interactions, supporting a coast-to-coast Service Desk during business hours .

Posted 9/24/2026full-timeRegina • CanadaJuniorMid-Level💰 CA$62,910 - CA$85,110 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical and troubleshooting skills in IT support, with a solid understanding of operating systems, software, and hardware. Capable of maintaining accurate documentation and contributing to knowledge base articles while providing exceptional customer service in a fast-paced environment.

Highest-signal resume keywords

IT SupportService Desk ExperienceAnalytical SkillsTroubleshooting SkillsBilingualism (English and French)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operating SystemsSoftware ApplicationsBasic Hardware TroubleshootingITIL ProcessesKnowledge Base DocumentationCustomer SupportService Management ToolsIncident ResolutionAsset HandlingInventory Tracking

Soft Skills

Attention to DetailAbility to Work IndependentlyTeam CollaborationFlexibilityTime Management

Certifications & Qualifications

Certificate in Computer ScienceDiploma in EngineeringDegree in Mathematics

About the role

Key responsibilities & impact

Provide IT support through phone, email, chat and in-person interactions, supporting a coast-to-coast Service Desk during business hours
Investigate, analyse and resolve service desk incidents and service requests
Troubleshoot first-level IT issues across systems, applications and devices
Monitor and support day-to-day technologies and services
Escalate issues when required based on troubleshooting and documentation
Maintain accurate ticket documentation, including updates, actions and next steps
Develop and update knowledge base articles and documentation for common issues
Collaborate with internal teams to ensure efficient resolution and service delivery
Support onsite technology needs, including equipment setup, moves and basic hardware troubleshooting
Assist with asset handling and inventory tracking where required (20–40 lbs)

Requirements

What you’ll need

A certificate, diploma or degree in computer science, engineering, mathematics or a related field, or an equivalent combination of education and experience
2–4 years of customer support or service desk experience
Ability to work flexible or rotating shifts to support Service Desk operations
Strong analytical and troubleshooting skills
Working knowledge of common operating systems, software, and business applications
Basic understanding of computer hardware and peripherals
Familiarity with ITIL processes and service management tools
Experience using and contributing to knowledge base documentation
Strong attention to detail, especially in documentation and process adherence
Experience supporting enterprise applications and business systems
A valid driver’s license and ability to travel occasionally
Bilingualism (English and French) is a strong asset
Ability to work independently while contributing to a high-performing team
Willingness to learn new tools, systems and technologies
Ability to prioritise work and manage multiple requests in a fast-paced environment

Benefits

Comp & perks

Competitive total rewards packages
Performance-based salary and incentive programs
Flexible and comprehensive group benefit and savings plans
Well-being support through benefits and wellness programs
Learning and development opportunities
Hybrid work options