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Commercial Insurance Subject Matter Expert – SME
Fédération québécoise des municipalités (FQM). Serve as a business subject matter expert in commercial insurance and bridge business needs with the capabilities of the SaaS solution .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in commercial insurance operations, including underwriting, pricing, and claims management, while effectively translating business needs into functional solutions within a SaaS platform. Proficient in data analysis, stakeholder collaboration, and training delivery to support user adoption and continuous improvement.
Highest-signal resume keywords
Commercial Insurance OperationsSaaS Platform ExpertiseData AnalysisStakeholder CollaborationBilingual French Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business Subject Matter ExpertUnderwritingPricingClaims ManagementData MigrationTest Scenario DevelopmentAPI IntegrationProcess OptimizationMicrosoft ExcelCommercial Insurance Policy Management
Soft Skills
Strong Communication SkillsCollaboration SkillsExcellent Organizational SkillsAutonomyCreativity
Tools & Technologies
SaaS SolutionsGenerative AI ToolsData Management SystemsIntegration MechanismsTraining Materials
Industry Keywords
Commercial InsuranceBusiness ProcessesOperational ChallengesData QualityCompliance
About the role
Key responsibilities & impact- Serve as a business subject matter expert in commercial insurance and bridge business needs with the capabilities of the SaaS solution
- Understand users’ operational challenges and business objectives
- Translate business needs into functional solutions aligned with the SaaS platform’s capabilities
- Analyze current processes and identify opportunities for optimization and simplification
- Analyze gaps between business needs and platform functionality
- Explore configuration options and the solution’s native features
- Document recommendations and selected exceptions
- Challenge business rules related to underwriting, pricing, and claims
- Assess integration needs and identify appropriate solutions using connectors, APIs, and integration mechanisms
- Collaborate with stakeholders from design through implementation
- Participate in data migration and ensure data quality, integrity, and compliance
- Master the SaaS platform’s data model and the one currently in use
- Develop and execute test scenarios and validate functionality, processes, and configurations
- Complete test cases with scenarios specific to operational needs
- Adapt and use the vendor’s training materials
- Participate in preparing and delivering training
- Support users in adopting change and finding solutions
- Monitor new features and platform developments to identify opportunities for continuous improvement
Requirements
What you’ll need- At least 5 years of experience as a business subject matter expert
- Excellent knowledge of commercial insurance operations and business processes (underwriting, pricing, and claims) within an insurance company
- Good knowledge of commercial insurance policy and claims management systems within an insurance company
- Comfortable analyzing and interpreting data
- Proficient with Microsoft Office, particularly Excel
- Familiarity with generative AI tools is an asset
- Demonstrated autonomy, curiosity, creativity, and excellent judgment
- Strong communication and collaboration skills with diverse stakeholders
- Ability to explain complex concepts clearly and effectively translate business needs into concrete solutions
- Excellent organizational skills and the ability to manage multiple assignments simultaneously
- Excellent command of French, both spoken and written
- Any combination of education and professional experience, as well as other relevant experience, will be considered
Benefits
Comp & perks- Competitive compensation
- Group insurance plan, including dental and vision coverage
- Retirement plan with employer contributions (5% employer; 5% employee), flexible and tailored to your future through RRSP, FHSA, or a combination of both options
- Minimum of 3 weeks of annual vacation from the start of employment
- 6 personal days
- Paid time off between Christmas and New Year’s Day
- 13 statutory holidays per year
- Compressed summer work schedule allowing you to finish earlier on Fridays (depending on the position)
- Social and sports activities
- Recognition program to celebrate important professional and personal milestones
- Access to ongoing training, including through our employee training portal
- A collaborative environment rich in diverse expertise