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Program Manager
FedWriters. Lead contract operations at the USCIS National Records Center in Lee’s Summit, Missouri, its Extension Site in Kansas City, Missouri, and the Harrisonburg File Storage Facility in Harrisonburg, Virginia .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in program and project management, with a focus on leading operations in records management and file processing. Proficient in statistical analysis, cost estimation, and implementing standard operating procedures to enhance quality and efficiency.
Highest-signal resume keywords
Program ManagementProject ManagementSix Sigma Black BeltRecords ManagementService Contract Act Workforce Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Statistical AnalysisCost EstimationAnalytical ReportingStandard Operating ProceduresFact-Finding
Soft Skills
Oral BriefingWritten CommunicationLeadership
Certifications & Qualifications
Bachelor's DegreePMI Project Management Professional (PMP)Six Sigma Black Belt
Industry Keywords
USCISDHSPublic Trust SuitabilityService Contract ActDocument Processing Operations
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Lead contract operations at the USCIS National Records Center in Lee’s Summit, Missouri, its Extension Site in Kansas City, Missouri, and the Harrisonburg File Storage Facility in Harrisonburg, Virginia
- Direct site managers and a large hourly workforce supporting 24/7 records, mailroom, and file-management operations
- Serve as the main point of contact for USCIS leadership
- Deliver oral briefings and written reports
- Build statistical analyses, cost estimates, and analytical reports to guide workforce and workload decisions
- Own standard operating procedures and drive improvements in quality, cost, and throughput
- Identify significant issues early, inform USCIS, and lead corrective action
- Conduct fact-finding for special projects and respond to USCIS inquiries
Requirements
What you’ll need- Bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting, or an active PMI Project Management Professional (PMP) certification in place of the degree
- At least 5 years of program or project management experience within the last 7 years
- Six Sigma Black Belt, or ability to earn one within 180 days of contract award
- U.S. citizenship
- U.S. residency for at least 3 of the past 5 years
- Must receive a favorable USCIS Public Trust suitability determination, including SF-85P background investigation with fingerprinting, before starting
- Experience managing records, mailroom, warehouse, or document-processing operations
- Experience leading a large Service Contract Act workforce on a federal contract
- Prior DHS or USCIS experience, or a current favorable federal suitability determination
Benefits
Comp & perks- Health Insurance
- Dental Insurance
- Vision Insurance
- Long-term and Short-term Disability Insurance
- Life Insurance
- 401(k) Plan
- Holiday Pay
- Paid Time Off
- Internal promotions
- Professional development
- Recognition and rewards programs