Instructional Designer

Feedzai

. Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources .

Posted 11/3/2026full-timeRemote • PortugalMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in instructional design and curriculum development, utilizing adult-learning principles and multimedia solutions to create engaging learning content. Proficient in using AI-enabled tools for content creation and validation, with a strong focus on learner-centered design and performance metrics.

Highest-signal resume keywords

Instructional DesignCurriculum DevelopmentMultimedia Learning SolutionsGenerative AI ToolsContent Validation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning ObjectivesAssessment DesignStoryboardingContent SequencingVideo ProductionScript WritingKnowledge ChecksContent AdaptationUser-Centered Content CreationPerformance Metrics

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationCollaborationJudgment in Content ReviewFeedback Gathering

Tools & Technologies

PendoWalkMeWhatfixSynthesiaDescriptCamtasiaArticulate 360Google WorkspaceConfluenceNotion

Industry Keywords

Customer EducationTechnical WritingDigital AdoptionLearning TechnologiesLocalizationAccessibilityPerformance SupportMicrolearningInteractive ModulesLearning Management Systems

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design and develop learning journeys for customers, partners, and internal teams, including onboarding, feature adoption, role-based enablement, certifications, tutorials, and performance-support resources
Apply adult-learning principles, learning objectives, assessment design, and instructional-design methodologies
Use AI-enabled tools for research, outlining, drafting, rewriting, summarization, assessment creation, scenario generation, and content adaptation
Validate AI-assisted outputs with subject-matter experts and source documentation
Design blended learning experiences combining self-paced learning, video, interactive practice, knowledge checks, live enablement, in-app guidance, and contextual performance support
Develop video tutorials, product walkthroughs, microlearning modules, certifications, interactive guides, job aids, and in-app experiences
Script, storyboard, produce, edit, and maintain video-based learning content
Create and maintain in-app training content using Pendo or similar digital-adoption platforms
Work with UX and Product teams to identify opportunities for embedded education, onboarding guidance, feature discovery, and contextual help
Apply usability, accessibility, and inclusive-design principles to learning assets
Establish reusable templates, AI prompt libraries, content patterns, and production workflows
Collaborate with Product Managers, Product Designers, Engineers, SMEs, Customer Success, Support, and Partner teams
Translate complex product functionality, workflows, risk-management concepts, and technical information into actionable learning content
Partner with Documentation to align education content, product documentation, release communications, and in-app guidance
Participate in feature-launch and release-readiness processes
Gather learner and stakeholder feedback to improve content quality and relevance
Use learner feedback, content-performance metrics, support trends, product-adoption signals, and certification results to identify gaps
Define and monitor learning metrics including completion, engagement, assessment performance, time to competence, feature adoption, support deflection, and learner satisfaction
Iterate on content using testing and evidence
Support localization and global accessibility by coordinating translation and reviewing localized content
Contribute to governance, content maintenance, version control, review processes, and AI-assisted quality assurance
Stay current with instructional design, learning technologies, digital adoption, generative AI, and AI-enabled content-production practices

Requirements

What you’ll need

3+ years of experience in instructional design, curriculum development, learning-content development, product education, customer education, enablement, technical writing, or a related field
Experience collaborating with subject-matter experts to turn complex information into clear, practical, learner-centered content
Understanding of instructional-design fundamentals, including learning objectives, learner personas, adult-learning principles, assessments, storyboarding, and content sequencing
Ability to create concise, clear, and engaging content for different levels of product knowledge and user roles
Experience developing multimedia learning solutions, including videos, tutorials, certifications, microlearning, interactive modules, and contextual help
Comfortable writing scripts, storyboards, facilitator guides, knowledge checks, learning objectives, and learner-facing product guidance
Strong written and verbal communication skills in English
Practical experience using generative-AI tools for content creation, research, ideation, drafting, editing, localization, assessment development, or multimedia production
Ability to write effective prompts and use structured workflows to produce high-quality learning assets efficiently
Strong judgment in reviewing AI-generated content for accuracy, bias, security, privacy, intellectual-property considerations, accessibility, and brand alignment
Familiarity with tools such as Pendo, WalkMe, Whatfix, Synthesia, Descript, Camtasia, Articulate 360, Loom, Adobe Creative Cloud, learning-management systems, learning-experience platforms, knowledge bases, certification platforms, analytics tools, spreadsheets, dashboards, Google Workspace, Confluence, Notion, or Jira is a plus/advantageous rather than required
Experience designing learning content for software, digital products, technical workflows, or professional audiences is preferred
Portfolio demonstrating learning-design thinking or educational assets is highly valued
Portuguese language skills are an advantage

Benefits

Comp & perks

Virtual or onsite colleague shadowing during onboarding, depending on work location
Training, connections, and one-on-one time with manager
Access to extensive company and team information during onboarding