Head of Clinical Services – Maternity Cover

Fertifa

. Oversee day-to-day operations of Fertifa’s virtual clinic .

Posted 9/15/2026full-timeLondon • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing clinical operations, ensuring compliance with regulatory standards, and leading multidisciplinary teams in a digital health environment. Proficient in performance tracking, patient management software, and delivering health education across diverse clinical pathways.

Highest-signal resume keywords

Clinical Operations ManagementRegulatory ComplianceTeam LeadershipData-Driven Performance TrackingPatient Management Software

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Pathways UnderstandingRisk ManagementPerformance ReviewsHealth Education DeliveryWorkforce Resource PlanningScheduling OptimizationISO Standards KnowledgeCQC Standards KnowledgeDigital Health Environment ExpertiseMultidisciplinary Team Management

Soft Skills

Exceptional Communication SkillsOrganizational SkillsDetail-OrientedCalm Under PressureFlexibility in Fast-Paced Environments

Tools & Technologies

Fertifa AppSembleMicrosoft OfficePatient Management Software

Certifications & Qualifications

Valid NMC Registration

Industry Keywords

UK Healthcare LegislationWomen's Reproductive HealthMen's Reproductive HealthFertilityMenopauseNeurodiversity

Tech Stack

Tools & technologies

Ruby on Rails

About the role

Key responsibilities & impact

Oversee day-to-day operations of Fertifa’s virtual clinic
Ensure clinical excellence, patient safety and operational efficiency across all pathways
Lead and manage the clinical services team
Build and scale a robust clinical system
Define clinical boundaries, guard rails and scopes of practice
Ensure compliance with professional and national regulatory standards
Provide guidance on complex cases and support clinical decision-making
Track performance and identify service-development opportunities using data
Conduct regular 1-to-1s, appraisals and performance reviews
Optimise internal tools including the Fertifa App and Semble
Oversee recruitment, onboarding and induction of clinical team members
Build strategic relationships with UK partners and diagnostic providers
Create and deliver educational materials for employers and employees
Collaborate with Sales, Product and Marketing to provide clinical insights and internal education
Ensure clinical documentation is accurate, prompt and GDPR-compliant
Monitor the regulatory environment and lead certification processes such as ISO
Launch and manage new clinical pathways with the Medical Director
Report to the Executive Director and work closely with the Medical Director and patient advisors

Requirements

What you’ll need

Registered healthcare professional with a broad understanding of multiple clinical pathways
Strong experience managing day-to-day clinical operations, including workforce resource planning, scheduling and workflow optimisation
Proven ability to manage multidisciplinary teams, conduct performance reviews and handle challenging professional conversations
Ability to mentor a team through high-pressure situations while maintaining a calm and professional approach
Deep understanding of Scope of Practice and risk management within a digital health environment
Exceptional verbal and written communication skills, including translating complex medical terminology to non-clinical stakeholders
Comfortable using data to measure team performance and patient outcomes
Highly organised, detail-oriented and flexible in a fast-paced, scaling environment
Willingness to support patients across diverse clinical pathways; training provided as needed
Commitment to continuous professional development
Minimum of 5 years’ experience in a similar leadership role
Experience in a clinical lead, clinic manager or head of service role
Broad understanding of clinical pathways including women’s/men’s reproductive health, fertility, menopause and neurodiversity
Understanding of ISO and CQC standards, UK healthcare legislation and international standards
Organisational and time-management skills for managing team members, rotas, appointments, webinars and consultations
Experience delivering health education and patient consultations
Strong IT skills, specifically patient management software (Semble or equivalent), Microsoft Office and digital/software tools
Valid NMC or similarly appropriate registration (nice to have)

Benefits

Comp & perks

Competitive salary
Hybrid working (in the office 3 days per week)
25 days’ holiday + UK bank holidays per annum
3 wellbeing days per annum
Comprehensive healthcare cash plan
EMI share option scheme (4-year vesting with 1 year cliff)
Enhanced family-forming, fertility, menopause, women's health and men's health policies, neurodiversity, as well as progressive health leave for reproductive health challenges
Discounted reproductive health benefits e.g., family-forming, fertility, menopause, women's and men's health, neurodiversity, mental wellbeing and GLP-1s
Team socials
£300 monthly travel allowance
£1k learning budget per year, post probation
Charity payroll giving
Cycle to work
Employee referral bonuses for new hires and commercial clients