Account Manager, Employee Benefits

Fetch Pet Insurance

. Manage employer, broker, and animal shelter partner accounts as the primary day-to-day contact .

Posted 10/13/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and client success within the voluntary benefits and insurance sectors, with a strong focus on client onboarding, retention, and relationship building. Proficient in engaging HR and benefits leaders, utilizing CRM tools, and driving employee participation through effective communication and education.

Highest-signal resume keywords

Account ManagementClient OnboardingVoluntary Benefits ExperienceProperty & Casualty LicenseCRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account SetupEnrollment ProcessesBenefits AdministrationData TrackingProduct Training

Soft Skills

Organizational SkillsProblem-Solving SkillsCustomer-First MindsetVerbal CommunicationPresentation Skills

Tools & Technologies

CRM ToolsEnrollment Platforms

Certifications & Qualifications

Active Property & Casualty License

Industry Keywords

Voluntary BenefitsEmployee BenefitsPet InsuranceNonprofit PartnershipsAnimal Welfare

About the role

Key responsibilities & impact

Manage employer, broker, and animal shelter partner accounts as the primary day-to-day contact
Support benefit rollouts for animal shelter partners and strengthen long-term relationships
Identify corporate donors as prospective employer clients and pass qualified leads to Business Development
Support onboarding and enrollment for corporate donor organizations
Engage HR and benefits leaders at prospective employers and pass qualified leads to Business Development
Identify referral, upsell, and expansion opportunities within existing accounts and industry networks
Lead client onboarding and implementation, including account setup, integrations, and enrollment readiness
Support open enrollment through employee communications, webinars, benefits fairs, and enrollment platform coordination
Drive employee participation and adoption through engagement campaigns and education
Own retention and renewal for assigned accounts
Conduct product training for HR teams, benefits administrators, brokers, and shelter partners
Coordinate with Claims, Customer Experience, Marketing, and Operations to resolve client issues
Maintain accurate account records, enrollment data, donor leads, and account health
Prepare and present account reviews with participation trends, feedback, and recommendations
Develop onboarding materials, enrollment guides, and client-facing collateral
Support RFI and RFP responses
Travel for client meetings, shelter partner visits, enrollment events, and select industry events as needed
Stay informed on voluntary benefits trends, enrollment platforms, and the pet insurance landscape

Requirements

What you’ll need

3+ years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance
Active Property & Casualty (P&C) license required
Pet insurance experience is a strong plus
Experience with nonprofit, animal welfare, or community partnerships is a plus
Working knowledge of VB enrollment processes, benefits administration platforms, and HR benefits cycles
Experience working with brokers, HR teams, and benefits administrators
Ability to engage HR and benefits decision-makers directly outside the broker channel
Proven ability to drive retention and participation across a book of business
Strong organizational skills and ability to manage multiple accounts and deadlines
Comfort with CRM tools and using data to track account health and inform recommendations
Excellent verbal, written, and presentation skills
Strong problem-solving skills and customer-first mindset
Ability to work effectively in a fully remote environment
Bachelor’s degree in business, communications, or related field (or equivalent experience)
Willingness to travel as needed