Customer Success Director

Fetcherr

. Serve as the executive strategist for assigned accounts .

Posted 11/11/2026full-timeRemote • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in aligning AI capabilities with C-suite business goals while managing complex client relationships in the aviation tech sector. Proven ability to drive account growth, negotiate high-value outcomes, and ensure project deliverables meet strategic standards.

Highest-signal resume keywords

7+ Years Experience In AI Or Aviation TechClient Relationship ManagementC-Level Stakeholder EngagementNegotiation SkillsUnderstanding Of Airline Commercial Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData IntegrationOperational StrategyPOC ConversionsAccount Growth

Soft Skills

Exceptional CommunicationCrisis ManagementBoundary SettingNegotiation Skills

Tools & Technologies

PSS SystemsRMS Systems

Industry Keywords

Airline PartnershipsPricingRevenue ManagementNetwork Planning

About the role

Key responsibilities & impact

Serve as the executive strategist for assigned accounts
Align Fetcherr’s AI capabilities with clients’ C-suite business goals
Drive account growth, POC conversions, and renewals
Act as the primary escalation point for client issues
Lead discussions regarding timelines, project scope, and operational roadblocks
Understand client workflows, data integration, and project details
Ensure project deliverables meet strict standards while maintaining overall strategy
Drive alignment across Product, Data Science, Tech, and Support teams
Resolve bottlenecks rapidly and hold stakeholders accountable
Manage strategic airline partnerships in the US

Requirements

What you’ll need

7+ years of experience leading enterprise clients in AI or Aviation Tech
Proven track record leading enterprise clients
Ability to lead complex client relationships and manage crises calmly
Ability to hold firm boundaries on timelines and scope
Ability to negotiate high-value outcomes
Exceptional ability to move between high-level executive strategy and granular operational/data details
Outstanding communication and negotiation skills
Comfortable presenting to and challenging C-level stakeholders
Solid understanding of airline commercial functions, including Pricing, Revenue Management, Network Planning, and PSS/RMS systems is a major advantage

Benefits

Comp & perks

Performance-based incentives
Comprehensive benefits package
Professional development opportunities
Flexible work options, including remote opportunities
Collaborative and inclusive workplace culture
Opportunity to work with cutting-edge AI technology revolutionizing the airline industry