Customer Success Director

Fetcherr

. Serve as the executive strategist for assigned accounts .

Posted 11/8/2026full-timeAtlanta • Georgia • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in aligning AI capabilities with C-suite business goals while managing complex client relationships and driving account growth. Proficient in navigating both strategic and operational aspects of enterprise client engagements in the aviation technology sector.

Highest-signal resume keywords

7+ Years Leading Enterprise ClientsAI Strategy AlignmentC-Level Stakeholder EngagementNegotiation of High-Value OutcomesUnderstanding of Airline Commercial Functions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AI Capabilities AlignmentData IntegrationProject ManagementCrisis ManagementOperational Strategy

Soft Skills

Outstanding Communication SkillsNegotiation SkillsAbility to Manage Complex RelationshipsCalm Under Pressure

Tools & Technologies

PSS SystemsRMS Systems

Industry Keywords

Aviation TechnologyPricingRevenue ManagementNetwork Planning

About the role

Key responsibilities & impact

Serve as the executive strategist for assigned accounts
Align Fetcherr’s AI capabilities with clients’ C-suite business goals
Drive account growth, proof-of-concept conversions, and renewals
Act as the primary escalation point for client issues
Lead difficult discussions regarding timelines, project scope, and operational roadblocks
Understand client workflows, data integration, and project details
Ensure project deliverables meet strict standards while maintaining macro strategy
Drive alignment across Product, Data Science, Tech, and Support teams
Resolve bottlenecks rapidly and hold stakeholders accountable
Manage strategic airline partnerships and multi-faceted AI deployments

Requirements

What you’ll need

7+ years of experience leading enterprise clients in AI or Aviation Tech
Proven track record leading enterprise clients
Ability to lead complex client relationships and manage crises calmly
Ability to hold firm boundaries on timelines and scope
Ability to negotiate high-value outcomes
Exceptional ability to move between high-level executive strategy and granular operational/data details
Outstanding communication and negotiation skills
Comfortable presenting to and challenging C-level stakeholders
Solid understanding of airline commercial functions, including Pricing, Revenue Management, Network Planning, and PSS/RMS systems is a major advantage

Benefits

Comp & perks

Performance-based incentives
Comprehensive benefits package
Professional development opportunities
Flexible work options, including remote opportunities
Collaborative and inclusive workplace culture
Opportunity to work with cutting-edge AI technology revolutionizing the airline industry