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FH Collective - Academy

Customer Care Roles

FH Collective - Academy

. Provide customer support in French and English through various communication channels .

Posted 11/11/2026full-timeRemote • GreeceMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in French and English while providing exceptional customer support through various communication channels. Utilizes digital tools to enhance user experience and effectively resolve customer issues.

Highest-signal resume keywords
Fluency In FrenchExcellent Communication SkillsProblem-Solving SkillsCustomer-Oriented MindsetDigital Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Solution-Focused Mindset
Industry Keywords
Customer SupportRemote WorkOnline Community ManagementAccount-Related EnquiriesUser Experience Improvement

About the role

Key responsibilities & impact
  • Provide customer support in French and English through various communication channels
  • Handle account-related enquiries, customer issues and content reports
  • Investigate cases and deliver accurate, timely and effective solutions
  • Help maintain a safe, respectful and positive online community
  • Use digital tools and internal systems to identify issues and improve the overall user experience

Requirements

What you’ll need
  • Fluency in French
  • Good command of English
  • Excellent communication and problem-solving skills
  • Customer-oriented and solution-focused mindset
  • Confidence in using digital platforms and online tools
  • Previous customer service experience is an advantage, but not mandatory
  • Must work remotely from within Greece

Benefits

Comp & perks
  • Flight ticket to Greece
  • Two weeks of hotel accommodation upon arrival
  • Airport pickup
  • Coverage of real estate agency fees
  • Monthly performance bonus of up to €250
  • Fully remote working model
  • Career development and growth opportunities
  • Relocation support
  • International and multicultural working environment