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FH Collective - Academy

Customer Care Roles, Remote

FH Collective - Academy

. Provide customer support in French and English through various communication channels .

Posted 11/11/2026full-timeRemote • GreeceMid-LevelSenior💰 €1,100 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates fluency in French and a good command of English while providing customer support across various communication channels. Possesses strong problem-solving abilities and a customer-oriented mindset to enhance user experience and maintain a positive online community.

Highest-signal resume keywords
Fluency In FrenchGood Command Of EnglishExcellent Communication SkillsProblem-Solving SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Customer-Oriented MindsetSolution-Focused Mindset
Tools & Technologies
Digital PlatformsOnline Tools
Industry Keywords
Customer SupportRemote WorkOnline Community Management

About the role

Key responsibilities & impact
  • Provide customer support in French and English through various communication channels
  • Handle account-related enquiries, customer issues and content reports
  • Investigate cases and deliver accurate, timely and effective solutions
  • Help maintain a safe, respectful and positive online community
  • Use digital tools and internal systems to identify issues and improve the overall user experience

Requirements

What you’ll need
  • Fluency in French
  • Good command of English
  • Excellent communication and problem-solving skills
  • Customer-oriented and solution-focused mindset
  • Confidence using digital platforms and online tools
  • Previous customer service experience is an advantage, but not mandatory
  • Must work remotely from within Greece

Benefits

Comp & perks
  • Flight ticket to Greece
  • Two weeks of hotel accommodation upon arrival
  • Airport pickup
  • Coverage of real estate agency fees
  • Monthly performance bonus of up to €250
  • Fully remote working model
  • International and multicultural working environment
  • Career development and growth opportunities
  • Relocation support