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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing post-sale client relationships, with a strong focus on commercial agreements, licensing models, and revenue drivers. Capable of analyzing usage and revenue data to identify risks and opportunities while effectively communicating with stakeholders.
Highest-signal resume keywords
Post-Sale Client Relationship ManagementCommercial Agreements UnderstandingUsage Analysis and Revenue Data AnalysisStakeholder ManagementCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
B2B Software ExperienceAnalytics ProficiencyData Licensing KnowledgeRevenue Impact AnalysisOperational Stability Management
Soft Skills
Excellent Communication SkillsOrganizational SkillsPrioritization SkillsCustomer-First Mindset
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Client EngagementChange ManagementInvoicing ReviewRisk MitigationUpsell Opportunities
About the role
Key responsibilities & impact- Own and manage day-to-day post-sale relationships with assigned clients and partners
- Serve as the primary point of contact for ongoing client and partner engagement
- Drive adoption, correct usage, and operational stability across FICO Score solutions to maintain existing revenue
- Identify risks to renewal, usage, or client experience and coordinate mitigation plans
- Review application and transactional activities to identify material revenue-impacting changes and communicate findings to Revenue Accounting
- Understand and reinforce commercial agreements, licensing models, contractual levers, and compliant usage
- Identify expansion opportunities and collaborate with Scores Sales Executive on solution design, pricing changes, and commercial alignment
- Provide usage analysis, client insight, and operational readiness for expansion and upsell motions
- Communicate new product features and enhancements to clients and partners
- Support change-management planning during product or operational changes
- Review client invoicing and resolve billing or usage discrepancies with internal teams
- Capture and communicate client feedback and requests into the product roadmap
Requirements
What you’ll need- Bachelor’s degree required; advanced degree a plus
- 3+ years’ experience managing post-sale client relationships in B2B software, analytics, or data licensing environments
- Strong understanding of commercial agreements, licensing models, and revenue drivers
- Ability to analyze usage, transactional, and revenue data to identify risks and opportunities
- Excellent communication and stakeholder management skills, including executive-level interaction
- Proven ability to operate in a matrixed, cross-functional environment with Sales, Finance, Support, and Product teams
- Strong organizational, prioritization, and follow-up skills with a customer-first mindset
- Ability to travel roughly 25%
Benefits
Comp & perks- Inclusive culture reflecting core values
- Professional development and valuable learning experiences
- Competitive compensation, benefits and rewards programs
- Work/life balance
- Employee resource groups
- Social events
- Support to develop skills and grow your career