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Customer Service Representative – Digital Assets
Fidelity Investments. Provide a world-class experience for Fidelity digital asset customers .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the financial services industry, focusing on customer satisfaction, relationship building, and process improvement. Capable of optimizing customer experiences and driving innovation through effective communication and collaboration.
Highest-signal resume keywords
Customer Service ExperienceFinancial Services Industry KnowledgeRelationship Building SkillsInterpersonal Communication SkillsProblem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer SatisfactionTeam CollaborationTime ManagementCuriosityFlexibility
Certifications & Qualifications
Bachelor’s Degree Preferred
Industry Keywords
Digital AssetsCustomer ExperienceOperational GoalsProcess ImprovementInnovation
About the role
Key responsibilities & impact- Provide a world-class experience for Fidelity digital asset customers
- Focus on customer satisfaction, overall customer experience, technical expertise, problem resolution, and process improvement
- Work closely with the Customer Service team and broader Fidelity Digital Assets team, including Technology and Operations
- Develop a deeper understanding of customer service needs and opportunities
- Share best practices and create an outstanding customer experience
- Meet operational goals while maintaining a customer-first mentality
- Optimize the customer experience and develop long-term relationships and partnerships
- Execute customer requests accurately and in a timely manner
- Drive customer satisfaction, quality, and efficiency
- Deliver superior results quickly and efficiently using effective time management
- Drive innovation through curiosity and comprehensive understanding of business processes and challenges
Requirements
What you’ll need- Bachelor’s Degree preferred
- 2-3 years of customer service experience in the financial services industry
- Relationship building skills across team, business unit, and national peers
- Familiarity with financial services team support structure and tools
- Excellent interpersonal, verbal, and written communication skills
- Ability to work well on teams and in fast-paced, cross-collaborative environments
- Proven ability to build and leverage internal and external resources
- Passion for innovation
- Success in navigating and thriving in a dynamic, growing business
- Flexible hours, which may include evenings and weekends
- Fidelity will not provide immigration sponsorship for this position
Benefits
Comp & perks- Flexible hours, which may include evenings and weekends