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Director, Business Process Improvement
Fidelity Investments. Support cross-functional operating model change and transformation as an individual contributor .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in process improvement and operational change, utilizing methodologies such as Six Sigma and Lean to drive measurable business performance enhancements. Proficient in data analysis, process mapping, and facilitating cross-functional collaboration to implement effective solutions.
Highest-signal resume keywords
Process ImprovementOperational Change ManagementData AnalysisSix Sigma MethodologyLean Methodology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingCost-Benefit AnalysisWorkflow ObservationData Flow AnalysisAutomation SolutionsQuantifiable Business Performance ImprovementFuture State Process DesignCurrent State Process ObservationStructured Problem-SolvingProgram Leadership
Soft Skills
Clear CommunicationFacilitation SkillsCuriosityAdaptabilityAccountability
Tools & Technologies
Digital SolutionsPowerPoint
Industry Keywords
Operational ExcellenceContinuous ImprovementProcess EngineeringFinancial ServicesBenefits Outsourcing
About the role
Key responsibilities & impact- Support cross-functional operating model change and transformation as an individual contributor
- Frame complex problems and map current-state processes
- Design and implement improvements across people, process, technology, and governance
- Diagnose operational challenges and propose future-state solutions
- Lead implementation delivering measurable business performance improvement
- Collaborate with business leaders and teams to observe operations, analyze data, and design, develop, and deploy practical solutions
- Develop data-driven recommendations for business improvement
- Evolve tools and standards to optimize the team’s value proposition
- Identify waste, friction, and improvement opportunities
- Support operations teams in identifying problems, generating solutions, planning, and implementing changes
- Lead large-scale improvement initiatives from problem framing through implementation
- Conduct process and data analysis, including cost-benefit analysis, modeling, process mapping, workflow observation, and data flows
- Facilitate operations and technical teams in eliminating manual processes through automation
- Communicate problem framing, current/future state, and recommendations to leadership
- Facilitate large cross-functional working sessions
- Provide program leadership across multiple workstreams and complex operational scenarios
Requirements
What you’ll need- 8+ years of experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizations
- Experience framing complex, ambiguous business problems, identifying root causes, and structuring paths from current state to future state
- Experience conducting current state process mapping and observation across large, complex organizations
- Experience designing and implementing future state processes using Six Sigma, Lean, and quality management methodologies
- Experience supporting business operations teams to identify problems, generate solutions, plan changes, and implement improvements
- Experience leading large-scale improvement initiatives with multiple workstreams
- Ability to work independently and achieve business outcomes and operational excellence
- Ability to deliver results with high business partner satisfaction and within schedule and budget
- Experience with process and data analysis, including cost-benefit analysis, modeling, process mapping, workflow observation, and data flows
- Experience with digital solutions and automating manual processes in collaboration with operations and technical teams
- Business writing and PowerPoint content creation
- Ability to translate data and process observation into actionable insights
- Structured problem-solving using observation, data, and industry-standard improvement methodologies
- Ability to synthesize requirements for user experiences, business capabilities, and technology enablers
- Curiosity and investigative rigor through observation, data analysis, and stakeholder interviews
- Clear, concise verbal communication and impactful written and visual communication
- Skilled facilitation of large cross-functional working sessions
- Accountability for outcomes achieved through partnerships and influence
- Program leadership across multiple workstreams and complex operational scenarios
- Adaptability to evolving and ambiguous business challenges
- Ability to navigate complexity and create focus
- Demonstrated experience in operational excellence, continuous improvement, or process engineering
- Financial Services / Benefits Outsourcing industries experience preferred
- Fidelity will not provide immigration sponsorship for this position
Benefits
Comp & perks- Comprehensive health care coverage
- Emotional well-being support
- Market-leading retirement
- Generous paid time off
- Parental leave
- Charitable giving employee match program
- Educational assistance, including student loan repayment, tuition reimbursement, and learning resources
- Bonus or other variable compensation, depending on position and eligibility