Senior ServiceNow HR Analyst

Fidelity Investments

. Manage day-to-day ServiceNow enhancements and fixes .

Posted 10/23/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow configuration and development, with a strong focus on managing enhancements and fixes. Proficient in requirements definition, documentation, and execution within an Agile environment, while maintaining confidentiality and accuracy in handling employee record data.

Highest-signal resume keywords

ServiceNow ConfigurationBusiness / Systems Analyst ExperienceRequirements Definition and DocumentationAgile Environment ExperienceJavaScript Coding Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

ServiceNow DevelopmentEnd-to-End Test PlanningAnalytical SkillsProblem-Solving SkillsDetail-OrientedDocumentation StandardsAutomated Test ScriptsIncident Management SolutionsData Processing and MaintenanceHR Knowledgebase Coordination

Soft Skills

Strong Written CommunicationInterpersonal SkillsOrganizational SkillsAbility to PrioritizeGood Business Judgment

Tools & Technologies

HCM SoftwareHRSM SoftwareWorkdaySAP SuccessFactorsOracle PeopleSoftUKG HR Service Delivery Platform

Industry Keywords

Employee Record Data ManagementStakeholder RepresentationSystem EnhancementsConfidentialityAgile Methodology

Tech Stack

Tools & technologies

JavaScriptOracleServiceNow

About the role

Key responsibilities & impact

Manage day-to-day ServiceNow enhancements and fixes
Facilitate requirements, design, testing, and delivery of projects and system enhancements
Represent stakeholder interests
Ensure accurate collection, control, processing, and maintenance of confidential employee record data
Manage end-to-end implementation of ServiceNow enhancements and defects
Research and advise on existing and upcoming ServiceNow capabilities
Research and implement solutions to incidents and requests
Update standards and procedures documentation
Coordinate and publish HR Knowledgebase articles
Assist with creation of automated test scripts for future upgrade releases
Recommend and propose technical and non-technical solutions to meet business requirements
Build trust and maintain working relationships with key business partners
Support the Enterprise HR / Payroll Platform team and ServiceNow
Collaborate with business and technology partners to solve issues, deliver enhancements, and provide ongoing support in an Agile environment

Requirements

What you’ll need

3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience required
Bachelor’s degree or equivalent work experience
Minimum of 2+ years Business / Systems Analyst experience
Experience with HCM or HRSM software such as Workday, SAP SuccessFactors, Oracle PeopleSoft, or UKG HR Service Delivery Platform is a plus
Experience in Human Resources is a plus, but not required
Coding experience in JavaScript is nice to have
Experience with requirements definition, documentation, and refinement
Experience with end-to-end test planning and execution
Strong analytical and problem-solving skills
Strong written and communication skills
Experience in a fast-paced, agile environment
Highly organized, with ability to prioritize and work under tight deadlines
Detail-oriented with a high degree of accuracy
Good business judgment and ability to maintain confidentiality of all data
Fidelity will not provide immigration sponsorship for this position

Benefits

Comp & perks

Full-time onsite working model expectations described by Fidelity
Opportunity to work across many different Fidelity teams
Ongoing support in an Agile environment