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Vice President, Network Operations
Fidelity Investments. Shape and lead the operational strategy for Fidelity’s global network .
Tech Stack
Tools & technologiesAnsibleCloudITSMPython
About the role
Key responsibilities & impact- Shape and lead the operational strategy for Fidelity’s global network
- Establish and execute a network operating model emphasizing observability, automation-driven operational procedures, disciplined ITSM practices, and proactive issue mitigation
- Collaborate with network engineering teams to manage operational readiness for changes and enhancements
- Foster partnerships across geographically diverse teams
- Deliver best-in-class incident management through tiered support and automated remediation
- Implement robust observability with predictive analytics across all network layers
- Oversee service introduction for new capabilities and enhancements
- Articulate complex issues, inspire critical thinking and action, and challenge the status quo
- Lead operating model changes that improve quality, stability, and efficiency
- Lead root cause analysis to prevent recurrences and identify technology, training, or process remediation
Requirements
What you’ll need- 15+ years of experience in enterprise operations and IT networking
- Experience operating and supporting large-scale multivendor network environments
- Experience with network monitoring, troubleshooting, and observability
- Experience with technology lifecycle management, vulnerability management, and industry best practices
- Experience with enterprise IT service management platforms and ITIL
- Experience with Lean / Agile-based technology delivery teams
- Capable of partnering with and influencing individuals at all organizational levels
- Experience and knowledge in building strategies and a vision for implementing improvements
- Experience supporting cloud-based networking technologies
- Strong problem solving, critical thinking, and analytical reasoning skills
- Ability to partner and collaborate with other technical leadership and their teams
- Strong leadership and communication skills, including the ability to influence other teams, build associate development plans, coach, and mentor others
- Ability to lead root cause analysis (RCA) to prevent recurrences and identify potential technology, training, or process remediation
- Experience with IP networking (LAN/WAN, SDWAN, MPLS), network security, traffic management, DDI, proxies, infrastructure automation (Python, Ansible), and network monitoring tools
- Fidelity will not provide immigration sponsorship for this position
- Candidates may be subject to restrictions related to certain Criminal Histories
Benefits
Comp & perks- Full-time onsite working model transition through a phased rollout across regions and roles
- Fidelity benefits are not otherwise specified