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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Abacus projects, including configuration of order management, after-sales service, and CRM modules, while providing exceptional customer support in French and English. Proficient in utilizing Abacus tools for reporting and automating business processes, with a strong understanding of core business processes and technical knowledge in SQL/C-tree databases.
Highest-signal resume keywords
Abacus Project ManagementOrder Management ConfigurationSQL/C-Tree Database KnowledgeCustomer Service OrientationFluent in French
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Abacus ToolsXML KnowledgeBusiness Process AutomationReporting with AbaReportOrder ManagementAfter-Sales ServiceCRM ConfigurationPurchasing and Sales ProcessesInventory ManagementTechnical Support
Soft Skills
Interpersonal SkillsCustomer Relationship BuildingProblem-SolvingCommunication SkillsTeam Collaboration
Industry Keywords
DigitalizationITCustomer SupportBusiness ProcessesFrench-Speaking Switzerland
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Manage Abacus projects from design and implementation through deployment, including user training.
- Configure the order management, after-sales service, and CRM modules.
- Use Abacus tools for reporting (AbaReport) and for creating and automating business processes.
- Support and advise Abacus customers and build lasting relationships with them.
- Provide daily support to customers in French-speaking Switzerland for specialized modules.
- Contribute to the sale of Abacus software within the area of expertise through demonstrations, proposals, and webinars.
Requirements
What you’ll need- Strong interest in digitalization and IT.
- Comfortable working with computer tools and software.
- Knowledge of a company’s core business processes related to order management (purchasing and sales, inventory), after-sales service, and CRM.
- Knowledge of code editors and XML.
- Knowledge of SQL/C-tree databases, or a strong willingness to develop expertise in these technical areas.
- Strong customer service orientation and a drive to resolve customer issues.
- Comfortable picking up the phone to contact customers and assist them.
- Excellent interpersonal skills.
- Interest in the business world and internal processes.
- French: fluent.
- English: comfortable working in English.
- German: a plus.
Benefits
Comp & perks- The opportunity to train at Fidigit alongside Abacus software technical and business experts.
- Numerous career opportunities in this sector in Switzerland.
- Opportunities to attend training sessions with Abacus in Biel to quickly build expertise in the Abacus software.
- Platinum Abacus Partner within a group with more than 60 years of history.
- A stimulating, dynamic, and above all, friendly working environment.
- Flexible working hours and the possibility of working from home.
- Competitive compensation packages tailored to all skill levels, along with attractive additional benefits.