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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in supporting and advising customers on technical matters related to Abacus business software and ERP systems, with strong skills in troubleshooting, system optimization, and IT security. Proficient in managing integrations and maintaining technical documentation while fostering effective communication and customer service.
Highest-signal resume keywords
Abacus Business Software Support2nd- And 3rd-Level SupportMicrosoft TechnologiesIT Security And AuthenticationERP Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingSystem OptimizationTechnical DocumentationPowerShellDatabase ManagementWindows SystemsNetworking TechnologiesIdentity And Access ManagementCloud EnvironmentsWeb Technologies
Soft Skills
Customer InteractionService-Oriented MindsetTeam-Oriented PersonalityStrong Communication SkillsOrganized Working Style
Tools & Technologies
Microsoft IISNGINXMicrosoft SQL ServerAbacus ERPHosting Platforms
Certifications & Qualifications
IT Apprenticeship (EFZ)
Industry Keywords
DigitalizationBusiness ProcessesTechnical ERP ProjectsSystem LandscapesFault Analysis
Tech Stack
Tools & technologiesERPMS SQL ServerNGINXSQL
About the role
Key responsibilities & impact- Support and advise our customers on technical matters relating to Abacus business software and connected systems
- Work closely with customers, project managers, Abacus, and internal subject-matter specialists
- Analyze, troubleshoot, and resolve incidents, while providing 2nd- and 3rd-level support
- Install, configure, and maintain Abacus environments on customer and hosting platforms
- Contribute to migrations, updates, and technical ERP projects
- Manage interfaces, web services, and integrations with third-party systems
- Support customers with IT security, authentication, network communication, and certificates
- Analyze and optimize existing system landscapes and technical processes
- Create and maintain technical documentation and operating instructions
- Train and support end users
Requirements
What you’ll need- Completed IT apprenticeship (EFZ), advanced technical education, or comparable technical background
- Interest in Microsoft technologies, with a basic understanding of Windows systems, server environments, and networking technologies
- Enjoyment of customer interaction and a strong service-oriented mindset
- Highly motivated, proactive, and eager to learn
- Enjoy systematic fault analysis and structured troubleshooting
- Independent, organized, and reliable working style
- Interest in business processes, digitalization, and ERP systems
- Team-oriented personality with strong communication skills
- Sense of responsibility and high quality standards
- Very good German skills; additional languages are an advantage
- Advantageous: Knowledge of Microsoft IIS, NGINX, and web technologies
- Advantageous: Knowledge of identity and access management (MFA, SSO, Microsoft Entra ID)
- Advantageous: Experience with Abacus or other ERP systems
- Advantageous: Experience with hosting and cloud environments
- Advantageous: Basic knowledge of PowerShell or scripting
- Advantageous: Experience working with databases, such as Microsoft SQL Server
Benefits
Comp & perks- Stimulating, dynamic, and collaborative work environment
- Early opportunity to take on responsibility
- Modern offices in a central location near the train station
- Competitive compensation tailored to your skills, plus attractive additional benefits
- Flexible working hours and the option to work from home
- Comprehensive onboarding and individualized professional development opportunities
- Occupational pension plan and employer-supported savings benefits
- Regular team events
- Personal development opportunities and career prospects within the company
- Complimentary beverages, fruit, and snacks
- Regular feedback and open communication
- A motivated and committed team