Product Support Representative

Fieldguide

. Respond quickly and accurately to customer requests for assistance .

Posted 10/13/2026full-timeRemote • United KingdomJunior💰 £35,000 - £50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities with a focus on technical assistance, troubleshooting, and effective communication. Proven ability to advocate for customer needs and contribute to documentation and onboarding processes.

Highest-signal resume keywords

Customer Support ExperienceTechnical SupportCustomer SatisfactionStartup ExperienceDocumentation Contribution

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TroubleshootingTechnical Issue ResolutionCustomer Database SetupTemplate CreationBeta-Feature Deployment

Soft Skills

AdaptabilityBias Toward ActionRelationship BuildingCommunication

Tools & Technologies

Fieldguide PlatformMicrosoft Office Applications

Industry Keywords

Customer-Facing RoleSupport DocumentationFeedback Loops

About the role

Key responsibilities & impact

Respond quickly and accurately to customer requests for assistance
Provide technical support for Fieldguide’s platform via email, phone, or chat
Troubleshoot, investigate, reproduce, and resolve technical issues, working with Engineering when needed
Guide customers through Fieldguide platform features, functionality, tips, and best practices
Advocate for customers and communicate their needs to Engineering, Product, and Design
Help customers participate in beta-feature deployment and facilitate feedback loops
Assist with customer database setup and template creation during onboarding
Contribute to and update online help resources, FAQs, and support documentation

Requirements

What you’ll need

1–3 years of customer support experience
1–3 years in a customer-facing technical role; support, implementation, solutions, or support plus engineering experience count
Startup or scale-up experience
Proven track record of driving customer satisfaction and fostering long-term client relationships
Ability to work with incomplete documentation and wear multiple hats
Bias toward action and ability to own projects end-to-end with minimal direction or oversight
Adaptability to changing processes and customer needs
Comfortable working 9am–6pm GMT
Familiarity with merge tags in Microsoft Office applications is desirable

Benefits

Comp & perks

Equity
Remote-first work arrangement
Flexible work from anywhere (subject to role location requirements)
Work-life balance
Inclusive and supportive team culture