Product Support Representative

Fieldguide

. Respond quickly and accurately to client requests for assistance .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $52,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities, with a focus on customer satisfaction and effective communication across teams. Proficient in troubleshooting and guiding clients through platform functionalities while adapting to evolving customer needs.

Highest-signal resume keywords

Customer Support ExperienceTechnical TroubleshootingClient Relationship ManagementProject OwnershipStartup Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCustomer Database SetupTemplate CreationFieldguide Platform Features

Soft Skills

AdaptabilityCommunicationCustomer Satisfaction Focus

Tools & Technologies

Microsoft Office ApplicationsOnline Help ResourcesSupport Documentation

Industry Keywords

Customer-Facing Technical RoleBeta Feature DeploymentsClient Feedback Integration

About the role

Key responsibilities & impact

Respond quickly and accurately to client requests for assistance
Provide technical support for Fieldguide’s platform via email, phone, or chat
Troubleshoot, investigate, and reproduce technical issues
Work with Engineering on fixes when needed
Guide customers through Fieldguide platform features and functionalities
Provide usage tips and best practices
Communicate customer needs to Engineering, Product, and Design teams
Help shape the product roadmap through customer feedback
Facilitate customer participation in beta feature deployments
Assist with customer database setup and template creation
Maintain online help resources, FAQs, and support documentation

Requirements

What you’ll need

1–3 years of customer support experience or experience in a customer-facing technical role
Experience in support, implementation, solutions, or support plus engineering
Startup or scale-up experience
Proven track record of driving customer satisfaction and fostering long-term client relationships
Ability to take ownership of projects end-to-end with minimal direction or oversight
Ability to adapt quickly to changing processes and customer needs
Comfortable working 2pm to 11pm PT
Familiarity with the integration of merge tags in Microsoft Office applications is desirable

Benefits

Comp & perks

Equity
Remote-first work arrangement
Work from anywhere
Work-life balance
Inclusive and supportive culture