Customer Service Advisor

Fife Council

. Work within the Scottish Welfare Fund team in Financial, Revenues & Wellbeing, Customer & Online Services .

Posted 10/9/2026full-timeGlenrothes • United KingdomMid-LevelSenior💰 £26,787 - £29,171 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to assess grant applications and respond sensitively to diverse needs. Proficient in managing time effectively and working independently or as part of a team in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceExcellent Communication SkillsTime ManagementAdministrative SkillsAbility to Work Under Pressure

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

InitiativeTeamworkFlexibilityPositive AttitudeProactive Approach

Tools & Technologies

Multiple IT Systems

Industry Keywords

Scottish Welfare FundCustomer CareGrant ApplicationsPublic HolidaysBlended Working

About the role

Key responsibilities & impact

Work within the Scottish Welfare Fund team in Financial, Revenues & Wellbeing, Customer & Online Services
Provide telephone-based customer service to people from varied backgrounds who are struggling with essentials such as food and fuel
Assess grant applications
Provide excellent customer care and respond sensitively to people with a variety of needs
Work Monday–Friday, 8:48–17:00, with some Public Holiday working
Work from the Bankhead, Glenrothes office, with blended working available after full training

Requirements

What you’ll need

Experience providing excellent customer service
Good communication skills, including written correspondence and telephone interactions
Ability to use own initiative
Ability to work independently and as part of a team
Experience prioritising workload and managing time
Ability to work under pressure
High level of customer care skills
Ability to respond sensitively to people with a variety of needs
Flexible attitude to work and change
Positive, pro-active approach
Ability to use multiple IT systems
Excellent administrative skills
Supporting Statement required; applications without one will not be progressed
Ability to work some Public Holidays

Benefits

Comp & perks

Local and national discounts for supermarkets, restaurants and retail
Access to a benefits package offering discounts on a wide range of products and services
Blended working option available after full training