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Fig Security

Founding Customer Success Manager

Fig Security

. Onboard new customers from install to full integration into their engineering workflows .

Posted 11/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Customer Success processes, including onboarding, health checks, and renewals, while effectively managing relationships with SecOps teams. Proficient in understanding client needs and leveraging AI tools to enhance customer satisfaction and product feedback.

Highest-signal resume keywords
Customer Success Process DevelopmentSecOps Vendor ExperienceAI Tool UtilizationClient Relationship ManagementTechnical Understanding of SecOps

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer OnboardingHealth ChecksBusiness ReviewsRenewalsCustomer Feedback AnalysisSecOps Solutions LandscapeSIEMSOARXDRMDR
Soft Skills
Relationship BuildingProblem SolvingCommunicationNurturing Customer RelationshipsUnderstanding Client Needs
Tools & Technologies
AI Tools
Industry Keywords
SecOpsCustomer SuccessEngineering WorkflowsCustomer-Facing Role

About the role

Key responsibilities & impact
  • Onboard new customers from install to full integration into their engineering workflows
  • Own the relationship as the main contact for SecOps teams on assigned accounts
  • Identify opportunities to solve more when customers are happy and nurture relationships when they are not
  • Build Customer Success processes for onboarding, health checks, business reviews and renewals
  • Turn customer feedback into specific requests for Product and R&D

Requirements

What you’ll need
  • 5+ years in a customer-facing role at a SecOps vendor, such as SIEM, SOAR, XDR or MDR
  • Understand SecOps day-to-day, tech stack, pains, initiatives and their solutions landscape (products and services)
  • Track record of setting up Customer Success processes from scratch, not only running existing ones
  • Already use AI tools to do the job and can demonstrate how
  • Understand client needs and either help fulfill them with existing capabilities or convey them to the product team