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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing LOIS Legal Research and Drafting solutions, with a strong understanding of legal research methods and document automation. Capable of training legal professionals and managing customer relationships while adapting to changing priorities and delivering impactful solutions.
Highest-signal resume keywords
Juris Doctor (JD)Legal Research PlatformsDocument AutomationProject ManagementLOIS Implementation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal Research MethodsLegal WritingDocument AutomationLOIS Solutions ConfigurationAI Tools Proficiency
Soft Skills
Assertive CommunicationProblem-SolvingInterpersonal SkillsAdaptabilityCreative Thinking
Tools & Technologies
FilevineLOIS Drafting SolutionsLegal Technology
Certifications & Qualifications
Juris Doctor (JD)
Industry Keywords
Legal Practice ExperienceCustomer SuccessChange ManagementConsultative ApproachCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead the implementation of LOIS Legal Research and LOIS Drafting solutions for law firms using Filevine
- Assess each firm’s practice areas, workflows, and document needs to configure LOIS solutions
- Train attorneys, paralegals, and firm staff on LOIS tools, research approaches, drafting workflows, and responsible AI use
- Manage implementation processes across customer accounts, keeping timelines, milestones, and expectations on track
- Help firms build and refine templates, drafting playbooks, and workflows
- Maintain comprehensive knowledge of Filevine products, with deep expertise in LOIS
- Collaborate with Product, Support, Sales, Customer Success, and partners to improve adoption and customer outcomes
- Relay customer feedback and use cases to Product to help shape the LOIS roadmap
- Create content such as articles, videos, and example builds, and present it to cross-functional teams and partners
- Support other teams and roles as needed
- Travel on-site to customer offices to launch and train on LOIS products
Requirements
What you’ll need- Juris Doctor (JD) from an accredited law school
- Legal practice experience preferred
- Experience with legal research platforms, document automation, or legal technology
- Project management experience preferred
- Assertive communicator who can make recommendations and instill confidence, including with attorneys and firm leadership
- Exceptional curiosity and creative thinking to get to the root cause of a customer’s priorities
- Quick learner of new technologies, including AI tools, and is self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast-growing company
- Ability to lead critical conversations
- Ability to independently manage competing customer priorities and initiatives with limited structure
- Strong understanding of legal research methods and legal writing, and how attorneys vet and rely on work product
- Strong interpersonal skills for building relationships with clients and collaborating with internal teams
- Problem-solving skills to listen to a customer’s goals and concerns and recommend solutions on the fly
- Comfort discussing AI accuracy, confidentiality, and professional responsibility concerns with attorneys
- Adaptable to sudden changes, whether in a customer conversation or in overall business strategy
- A confident, persuasive storyteller who uses pacing, emphasis, and tone to capture and hold an audience’s attention
- Proven ability to maintain focus, productivity, and composure in high-stress, fast-paced, in-person environments
- Adaptability to open-office layouts while staying focused and respectful of colleagues
- Skill at handling high-priority Zoom calls with upset customers on short notice, using empathy and composure to resolve complex issues
- Ability to prepare and deliver dynamic storytelling demonstrations of LOIS and the Filevine suite
- A consultative approach with prospective and current clients, working alongside sales reps to assess needs and determine requirements
Benefits
Comp & perks- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag