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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and technical assistance, particularly within Content Management Systems. Proficient in troubleshooting, communication, and maintaining product knowledge to enhance client satisfaction.
Highest-signal resume keywords
Customer Service ExcellenceContent Management Systems ExperienceZendesk ProficiencyStrong English Language SkillsTechnical Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Content Management SystemsWebsite DevelopmentTroubleshootingSoftware Bug ReportingImplementation Assistance
Soft Skills
MultitaskingPatienceCommunication
Tools & Technologies
ZendeskTicketing Systems
Certifications & Qualifications
Associate’s DegreeBachelor’s Degree
Industry Keywords
Customer SupportTechnical SupportFinalsite BrandSoftware UpdatesWeb Trends
Tech Stack
Tools & technologiesJoomlaWordPress
About the role
Key responsibilities & impact- Support clients via ticketing, phone, chat, and social media channels
- Stay current on product features, improvements, and web trends through software update blogs, help center articles, and training
- Provide support, training, best practices, and implementation assistance across the Content Management System and product suite
- Troubleshoot and investigate issues; create detailed software bug reports and product enhancement requests
- Participate in daily team stand-up meetings covering challenging tickets, software bugs, and other notable items
- Resolve some incoming calls while on the phone; summarize and escalate others as appropriate
- Serve as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed
- Strengthen the Finalsite brand through product knowledge and customer service excellence
Requirements
What you’ll need- Associate’s or Bachelor’s degree preferred, or commensurate experience
- Strong written and spoken English language skills are mandatory; B2 or C1 level preferred
- Entry-level experience with websites built via content management systems such as Wordpress, Squarespace, Wix, Weebly, or Joomla preferred
- Ability to multitask and maintain patience in challenging situations
- Prior customer service or technical support experience preferred (min 2–4 years)
- Experience with support desk software; Zendesk preferred
- Comfortable working from 6:30 AM–3:30 PM IST
- Based in India, with regular working overlap with colleagues in Europe and the United States
- Current and continued residency in India required
Benefits
Comp & perks- 100% fully remote employment
- Full-time employment
- Equal opportunity workplace and affirmative action employer
- Reasonable accommodation for persons with disabilities or special needs