Collections & AR Specialist

. Manage the AR aging report proactively by conducting outreach on outstanding balances and flagging accounts for collections review .

Posted 9/25/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Tools & technologies

ERP

Key responsibilities & impact

Manage the AR aging report proactively by conducting outreach on outstanding balances and flagging accounts for collections review
Post customer deposits daily and maintain current, reconciled cash application
Serve as the first point of contact for inbound customer and internal AR inquiries
Resolve billing questions and disputes end-to-end
Maintain accurate records in NetSuite and the AR case management tool for reliable DSO and AR reporting
Upload invoices into customer vendor portals and complete vendor packets
Assist customers by phone with credit card payment processing
Coordinate with Sales and Finance teams to resolve outstanding-account disputes
Drive resolution of escalations blocking customer payments
Pull and analyze AR aging and collections reports to monitor account status and prioritize outreach
Own assigned escalations, disputes, inquiries, tasks, and projects through resolution
Participate in ad hoc Finance projects, including system migrations, process changes, and workflow implementations

What you’ll need

5+ years of experience in accounts receivable, collections, or a related finance role is required
Demonstrated understanding of the full AR cycle and the downstream impact of AR decisions on the business is required
Experience with NetSuite or a comparable ERP and an AR/case management tool is strongly preferred
Proficiency in vendor portal management is a plus
Exceptionally detail-oriented with a demonstrated ability to manage high volumes of work accurately, catch discrepancies early, and maintain clean, reliable records
Solution-focused and proactive, identifying root causes, presenting recommendations, and following through to resolution
Strong written, verbal, and customer-facing communication skills
Professionalism to handle difficult conversations
Self-directed and accountable, able to prioritize, work independently, and own outcomes in a fast-paced environment
Current and continued residency within the United States is required to obtain and retain employment

Comp & perks