FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships and strategic accounts within a SaaS environment, focusing on client lifecycle management, risk mitigation, and value realization. Proficient in utilizing CRM tools and data analytics to enhance client engagement and drive renewal opportunities.
Highest-signal resume keywords
Client Success ManagementAccount ManagementCRM Platforms (Salesforce, Totango, Zendesk)Strategic CommunicationData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Lifecycle ManagementRisk MitigationValue RealizationContract NegotiationKPI Tracking
Soft Skills
Strong CommunicationNegotiation SkillsValue-Based Storytelling
Tools & Technologies
ChurnZeroSalesforceTotangoZendesk
Industry Keywords
SaaSTechnology-Driven EnvironmentClient StrategyHigh-Volume Portfolios
About the role
Key responsibilities & impact- Manage post-implementation client relationships across a high-volume, pooled book of business
- Monitor and manage outreach, check-ins, training sessions, escalations, and strategic business reviews
- Execute mid-contract value realization touchpoints using customized and scaled lifecycle-triggered outreach
- Capture and share client success stories, outcomes, and feedback
- Tailor outreach and engagement plans based on client segment, product mix, and account health indicators
- Connect clients to relevant self-service resources and success stories
- Monitor engagement, usage, and support data via ChurnZero, Salesforce, Zendesk, and other internal tools
- Track account health, flag risks, document blockers and remediation steps, and manage re-engagement strategies
- Handle inbound support and initiate outbound outreach based on lifecycle triggers or health indicators
- Monitor at-risk accounts and initiate follow-up or escalation paths
- Own renewal preparedness, including 6–12 month planning cycles and contract strategy alignment
- Manage renewal opportunities, including contract review, quoting, negotiation, and closure
- Partner with Sales on renewal opportunities with upsell/cross-sell potential
- Track KPIs including renewal rates, NRR, GRR, outreach activity, account recovery, response quality, and Salesforce/Totango data completeness
Requirements
What you’ll need- 3+ years of experience in client success, account management, or client strategy roles, preferably within a SaaS or technology-driven environment
- Proven ability to manage strategic accounts and high-volume, pooled portfolios using scalable methods
- Deep understanding of the client lifecycle, including proactive adoption planning, risk mitigation, and stakeholder retention
- Strong communication, negotiation, and value-based storytelling skills
- Experience with CRM or client success platforms such as Salesforce, Totango, and Zendesk
- Comfort using data to assess client needs, identify engagement opportunities, and manage multiple priorities
- Experience working with automation or scaled communication platforms is a strong bonus
- Bachelor's degree required
- Permanent residency in the United States; current and continued U.S. residency required to obtain and retain employment
Benefits
Comp & perks- Competitive benefits
- Professional development opportunities
- Collaborative culture built on partnership and purpose
- 100% fully remote employment
- Equal employment opportunity and reasonable accommodation for persons with disabilities or special needs