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About the role
Key responsibilities & impact- Process Reverse mortgage loans
- Act as liaison between clients and Loan Officers through the closing process
- Help eligible applicants obtain loans in a timely and professional manner while adhering to company guidelines and federal and state regulations
- Accurately input and update information in the Loan Origination System
- Confirm rates and fees are accurate and compliant
- Obtain income, employment, and asset verifications
- Guide clients and Loan Officers through loan processing toward closing
- Review underwriting conditions submitted by borrowers within 24–48 hours
- Collect required closing documentation
- Ensure Loan Origination System data corresponds to document data
- Update and document fees for Initial Disclosures and Final Loan Documents
- Document and disclose Changes of Circumstances within required timeframes
- Prepare, sign off, and file prior-to-closing conditions and documents
- Coordinate with sales, underwriting, funding, title companies, brokers, clients, and settlement agents
- Maintain communication and escalate issues to Management
- Review and update the loan pipeline, including critical dates, expirations, cancellations, and denials
- Ensure loan packages comply with company and investor policies
- Process and maintain a pipeline of 50 loans
- Attend regular and ad hoc departmental meetings
- Maintain current knowledge of company requirements and federal and state regulations
- Meet customer service, productivity, conversion, and compliance standards
- Perform other duties as assigned by management
Requirements
What you’ll need- High School Diploma required
- Bachelor's Degree preferred
- Minimum of 2 years experience with Loan Processing
- Prior experience working with automated Loan Origination Systems and in the mortgage industry
- Excellent customer service skills
- Ability to adapt to change quickly
- Strong interpersonal skills and must be a team player
- Proficiency with Microsoft Office
- Excellent communication skills, verbal, written and presentation
- Analytical end-to-end thinking and problem-solving skills
- Highly organized and detail oriented
- Multi-tasking and prioritization skills
- Ability to work in a fast-paced environment under time constraints
Benefits
Comp & perks- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time-off benefits
- Flexible spending account
- 401(k) with employer match
- ESPP