SVP, Mortgage Operations

Finance of America

. Provide executive leadership and strategic direction for end-to-end Mortgage Operations across retail and wholesale channels .

Posted 10/8/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in mortgage operations and strategic leadership, focusing on operational transformation through AI and automation. Proven ability to establish performance metrics and drive measurable improvements in efficiency and compliance within a regulated financial services environment.

Highest-signal resume keywords

Mortgage Operations LeadershipOperational Transformation StrategyAI Implementation and AutomationPerformance Metrics ManagementRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process RedesignWorkflow AutomationData AnalysisKPI DevelopmentOperational Change ManagementFinancial Services OperationsLoan OriginationSecuritizationPerformance Standards EstablishmentCustomer Experience Improvement

Soft Skills

Effective CommunicationLeadership DevelopmentAdaptabilityEvidence-Based Decision-MakingCoaching

Tools & Technologies

Intelligent Automation ToolsWorkflow TechnologyData Management SystemsPerformance DashboardsOperational Technology Stack

Industry Keywords

FHA ComplianceGinnie Mae RequirementsFinancial ServicesLending OperationsRegulated Environment

About the role

Key responsibilities & impact

Provide executive leadership and strategic direction for end-to-end Mortgage Operations across retail and wholesale channels
Diagnose the operating model using data and end-to-end process analysis
Develop and execute an operational transformation strategy focused on simplification, standardization, scalability, automation, and measurable improvements
Design and implement responsible AI and intelligent automation in fulfillment workflows
Deploy automation capabilities at production scale and redesign roles and staffing models
Establish AI-proficiency expectations and manage adoption and output as performance metrics
Maximize the existing loan origination and technology environment through process redesign and workflow automation
Establish performance standards, service levels, KPIs, dashboards, operating cadences, and capacity measures
Partner with Technology, Product, Data, Quality Control, Risk, Compliance, Capital Markets, and channel leadership
Ensure processes comply with FHA, Ginnie Mae, investor, securitization, regulatory, quality, and Company requirements
Lead cross-functional process redesign initiatives to improve cycle time, cost per loan, throughput, quality, and capacity
Evaluate initiatives using measurable business outcomes and data-driven prioritization
Promote accountability, adaptability, continuous learning, and evidence-based decision-making
Deliver first-year outcomes including reduced cost to produce and cycle time, production AI automation, measurable performance standards, and an organization design supporting 2027 volume targets within existing headcount
Report to the Chief Operations Officer, FAR

Requirements

What you’ll need

Minimum of 10 years of progressive experience in mortgage operations, lending operations, financial services operations, banking, fintech, or a closely related field, including significant senior leadership responsibility
Experience leading a large, multi-functional operations or fulfillment organization through functional leaders in a regulated lending or financial-services environment
Record of transforming and modernizing operational functions with measurable improvements in cycle time, unit cost, productivity, capacity, throughput, quality, and/or customer experience
At least one transformation producing a 25%+ improvement in unit cost or cycle time
Hands-on experience implementing AI, intelligent automation, workflow technology, or comparable digital capabilities in core operational processes at production scale, with measured productivity or unit-cost impact
Strong knowledge of mortgage fulfillment functions, including processing, underwriting, appraisal, closing, funding, post-closing, and securitization loan-level diligence
Knowledge of applicable regulatory and investor requirements
Ability to establish and manage performance through data, KPIs, service standards, dashboards, reporting, forecasting, and consistent management routines
Experience driving operational change through an existing technology stack using process redesign and automation
Technical fluency to partner with Technology, Engineering, Data, and Product leaders and evaluate build-versus-buy decisions
Executive leadership capabilities including leadership assessment, coaching, organizational design, change leadership, succession planning, and development of high-performing teams
Sound judgment balancing operational speed, innovation, customer experience, regulatory compliance, investor requirements, risk management, and quality
Experience leading teams in a geographically distributed or remote work environment
Effective communication with senior executives and cross-functional stakeholders
Evidence-based, adaptable approach to complex operational problems and significant organizational change
Bachelor's degree in Business Administration, Finance, Operations Management, or a related field

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Life insurance
Paid time-off benefits
Flexible spending account
401(k) with employer match
Employee Stock Purchase Plan (ESPP)