Redress Pathways Associate

Financial Conduct Authority

. Support high-profile policy work on consumer redress, compensation and claims management .

Posted 10/28/2026full-timeLondon • United KingdomJuniorMid-Level💰 £43,100 - £53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer protection policy within regulated industries, with a strong understanding of the FCA's regulatory framework and the ability to analyze complex information for evidence-based decision-making. Proven ability to build stakeholder relationships and deliver high-quality communications and briefings.

Highest-signal resume keywords

Consumer Protection Policy ExperienceFCA Regulatory KnowledgePublic Policy DevelopmentStakeholder EngagementData Analysis and Recommendations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy Proposal DevelopmentClaims ManagementConsumer Redress FrameworksRegulatory Decision-MakingEvidence-Based Recommendations

Soft Skills

Collaborative ApproachExcellent Organisational SkillsStrong Written CommunicationStrong Verbal CommunicationAdaptability

Industry Keywords

Retail Financial ServicesFOSFSCSRegulatory CooperationConsumer Outcomes

About the role

Key responsibilities & impact

Support high-profile policy work on consumer redress, compensation and claims management
Contribute to policy proposals and public consultations
Create communications, briefings and responses for internal and external stakeholders
Provide advice and guidance on complex consumer protection issues
Collaborate across the FCA and with external partners on consumer redress and compensation, including firm failure cases
Build stakeholder relationships and support information sharing, regulatory cooperation and key commitments
Use data and insights from firms, FOS and FSCS to inform policy decisions and strengthen consumer protection

Requirements

What you’ll need

Prior experience of dealing with policy issues relevant to consumer protection in regulated industries
Prior experience of working within Retail Financial Services
Strong understanding of the FCA’s regulatory approach and commitment to delivering positive consumer outcomes
Good knowledge of public policy development and effective regulatory decision-making
Ability to analyse complex information, apply sound judgement and develop balanced, evidence-based recommendations
Collaborative and adaptable approach, with the ability to contribute innovative ideas and solutions to regulatory challenges
Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality work to deadlines
Strong written and verbal communication skills
Confidence engaging with internal and external stakeholders and acting as a credible FCA representative
Knowledge of consumer redress and compensation frameworks, including FCA rules, FOS and FSCS

Benefits

Comp & perks

25 days annual leave plus bank holidays
Minimum 50% of working time in the office each month
Non-contributory pension (8–12% depending on age)
Life assurance at eight times your salary
Private healthcare with Bupa
Income protection
24/7 Employee Assistance
35 hours of paid volunteering annually
Flexible benefits scheme
Flexible working solutions, including part-time and job sharing where applicable