Call Center Agent, Credit Protection

Finanzcheck.de

. Advise customers by phone about credit protection after they have taken out a loan .

Posted 11/2/2026full-timeRemote • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer consultation and tailored financial solutions, with a strong focus on customer satisfaction and effective communication in German. Possesses a commitment to personal and professional development within the lending industry.

Highest-signal resume keywords

Customer Service OrientationExcellent Communication SkillsSales ExperienceGerman Language ProficiencyCommercial Training

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Professional MannerReliabilityMotivation for Development

Tools & Technologies

Modern Communication ToolsDigital Contract Options

Industry Keywords

Credit ProtectionInsurance ProductsPersonal LoansCustomer ConsultationTelesales

About the role

Key responsibilities & impact

Advise customers by phone about credit protection after they have taken out a loan
Explain suitable insurance products for the personal loans arranged
Assess customers’ individual needs
Offer tailored solutions using internal systems
Provide service-oriented advice and ensure high customer satisfaction
No cold calling; customers expect the telephone consultation
Use modern communication tools and partners’ digital options for completing contracts

Requirements

What you’ll need

Initial experience in sales or customer contact, such as sales or telesales
Customer-service orientation and a passion for lending
Excellent communication skills and an open, professional manner on the phone
Highly reliable and committed approach to work
Motivation for personal and professional development
Ideally, completed commercial or business-related training
Very good German-language skills are required because customer consultations are conducted in German and the role focuses on the German market

Benefits

Comp & perks

Uncapped commission
Internal career development programs
Training and development opportunities
Coaching programs
100% remote work from anywhere in Germany
Fully digital onboarding
Required equipment sent conveniently before the start date
30 days of annual leave
10 additional child-sick days for parents, on top of the statutory entitlement
Partnerships with sports providers
Open culture with flat hierarchies
Strong team and room to contribute your ideas