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Finch

Legal Intake Specialist, Bilingual English/Spanish

Finch

. Answer inbound calls for multiple law firms with empathy and professionalism .

Posted 10/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $55,000 - $75,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client intake processes within legal services, emphasizing empathy, communication, and the ability to guide clients through complex situations. Proficient in bilingual communication, particularly in English and Spanish, to effectively serve diverse client needs.

Highest-signal resume keywords
Client-Facing Intake ExperienceBilingual Communication (English/Spanish)Empathy in ConversationsAbility to MultitaskUnderstanding of Personal Injury Cases

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Excellent Communication SkillsAbility to Build TrustCalm Under PressureSoft Sales Approach
Industry Keywords
Legal ServicesPersonal Injury CasesCase QualificationClient Sign-Up ProcessRetainer Agreements

About the role

Key responsibilities & impact
  • Answer inbound calls for multiple law firms with empathy and professionalism
  • Qualify cases and confirm eligibility using defined criteria and an understanding of personal injury cases
  • Guide clients through the sign-up process and secure retainers
  • Hand off cases to attorneys and lead paralegals with complete and accurate information
  • Maintain responsiveness as a key builder of trust with every partner

Requirements

What you’ll need
  • 5+ years in client-facing intake or sales roles, ideally in legal services
  • Bilingual (English/Spanish)
  • Excellent communication skills and ability to build trust quickly
  • Ability to lead conversations with empathy while maintaining control of the call
  • Ability to stay calm and focused under pressure
  • Ability to multitask in a fast-paced environment
  • Ability to help people understand how a lawyer can best help with their situation using a soft sales approach
  • Currently eligible to work in the United States without restriction
  • No current or future visa sponsorship requirement to continue working in the United States

Benefits

Comp & perks
  • Equity
  • 100% coverage for health, dental, and vision
  • 401(k) retirement plan
  • Flexible PTO (we trust you to take the time you need)