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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success Management, focusing on enterprise customer relationships, platform adoption, and strategic problem-solving. Proven ability to drive measurable business impact through effective communication and collaboration across teams.
Highest-signal resume keywords
Customer Success ManagementEnterprise Account ManagementB2B SaaS ExperienceExecutive CommunicationChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health MonitoringRenewal ManagementData AnalysisPlatform ImplementationCustomer Health Metrics
Soft Skills
Strategic Problem-SolvingInfluencing Without AuthorityCollaborationCustomer Advocacy
Tools & Technologies
Planhat
Industry Keywords
Talent AcquisitionHR TechnologyCustomer RetentionBusiness ReviewsEnablement Sessions
About the role
Key responsibilities & impact- Serve as the primary CSM for a defined portfolio of Findem's enterprise customers
- Build and own success plans tied to each customer's stated business objectives; review and update them on a defined cadence
- Support executive-level business reviews (QBR/EBR) with talent and HR leadership, grounded in adoption and impact data
- Partner with Account Management to own the renewal path and identify expansion opportunities
- Drive measurable adoption of Findem's platform, agents, and services across each account's recruiting teams
- Run enablement sessions, including new user kickoffs, sourcing jams, search coaching, and campaign workshops
- Deliver regular reporting on product adoption, support ticket trends, and areas of opportunity
- Translate platform usage into business impact recognized by customer leadership
- Monitor Customer Health and usage signals to detect at-risk relationships early
- Own and execute risk and recovery plans, coordinating internal resources and escalations
- Maintain accurate account health, activity, and renewal-risk data in Planhat
- Flag champion departures, organizational changes, and ATS or tech-stack changes as leading risk indicators
- Act as the voice of the customer to Product and synthesize feedback into prioritized roadmap input
- Partner with Implementation on transitions from go-live into adoption
- Work with Support on escalation resolution
- Contribute to CS team development
- Support Account Management in expansion and multi-product conversations
- Develop referenceable customers and advocates for Marketing and Sales
Requirements
What you’ll need- 8+ years in Customer Success, Account Management, or consulting in a B2B SaaS environment, with at least 4 years owning enterprise-tier accounts
- Demonstrated ownership of a recurring-revenue book with direct accountability for customer health and retention
- Direct talent acquisition, recruiting, or HR technology domain experience strongly preferred
- Experience supporting customers through platform implementation, enablement, and change management
- Proven ability to influence across teams without direct authority
- Excellent executive communication and strategic problem-solving skills
- Ability to influence across Product, Support, and Sales without direct authority
Benefits
Comp & perks- Competitive base + performance-based compensation
- Unlimited PTO
- Generous healthcare coverage for you and your family
- Home office and productivity setup stipend
- Professional development budget and executive coaching access
- Equity grants that align your success with ours