Call Center Representative

Finger Lakes Community Health

. Greet callers with the appropriate call center contact script .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while efficiently managing patient interactions and scheduling appointments. Proficient in maintaining accurate records in electronic health record systems and addressing patient needs in a call center environment.

Highest-signal resume keywords

Customer Service ExperienceBilingual Communication (Spanish and English)Electronic Health Record ManagementAppointment SchedulingOSHA Level 3 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Center Metrics ManagementPatient Account VerificationAppointment SchedulingPrescription Refill HandlingEmergency Call Escalation

Soft Skills

Effective CommunicationProblem-SolvingFlexibilityInterpersonal Skills

Tools & Technologies

Electronic Health Record System

Certifications & Qualifications

OSHA Level 3

Industry Keywords

Patient InteractionCall Center OperationsHealthcare ServicesPatient Needs Assessment

About the role

Key responsibilities & impact

Greet callers with the appropriate call center contact script
Verify patient account information
Answer questions and provide general information about Finger Lakes Community Health services
Route calls to the appropriate department
Handle requests including appointment scheduling, prescription refills, acute symptoms, new-patient registration, and outside provider, hospital, or pharmacy calls
Prioritize patient needs with provider availability when scheduling according to guidelines
Escalate calls to ensure emergency and acute requests are handled promptly
Contact patients to schedule appointments and provide information as directed
Perform tasks efficiently to achieve call center metrics
Review call center metrics to identify concerns or improvement areas
Assist with call center coverage at various Finger Lakes Community Health sites as needed
Maintain comprehensive records of caller interactions in the electronic health record system
Address telephone encounters and actions in the electronic health record system according to policies and procedures
Perform other duties as assigned

Requirements

What you’ll need

Highschool Diploma or GED
Customer service experience preferred, but not required
The ability to work flexible hours — some evenings are required
The ability to communicate fluently in both Spanish and English is strongly preferred
Must be able to hear and communicate with clients and staff via phone, web media, and in person
Must be able to lift up to 40 lbs.
Must be able to sit for extended periods of time
Must be able to kneel, crawl, or bend into awkward spaces
OSHA Level 3

Benefits

Comp & perks

Monday through Friday schedule, closed all major holidays
Medical insurance with a 90%+ employer contribution
Dental, Vision, and Life insurance
Safe Harbor 3% 401k contribution
Robust PTO offerings
Education reimbursement