Health Homes Coordinator

Finger Lakes Community Health

. Oversee HHUNY and Geriatric Care Manager staff .

Posted 9/15/2026full-timeGeneva • New York • United StatesMid-LevelSenior💰 $23 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Health Home core services, including comprehensive care management and care coordination, while effectively managing staff and operational workflows to enhance patient support services. Proficient in utilizing Health Information Technology and ensuring adherence to organizational policies and quality improvement initiatives.

Highest-signal resume keywords

Health Home Of Upstate New York (HHUNY) Plus CertificationCare CoordinationPatient EducationSupervisory ExperienceQuality Improvement Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive Care ManagementHealth PromotionEHR DocumentationWorkflow EfficiencyPatient Support Services

Soft Skills

Conflict ResolutionTeam CommunicationProblem Solving

Tools & Technologies

Health Information Technology

Certifications & Qualifications

Health Home Of Upstate New York (HHUNY) Plus Certification

Industry Keywords

Patient AccessCare Management WorkflowsNYS Justice Center ClearanceHealthcare SettingCustomer Service

About the role

Key responsibilities & impact

Oversee HHUNY and Geriatric Care Manager staff
Manage daily operations, staff scheduling, workflow efficiency, and quality of patient support services
Ensure delivery of Health Home core services, including comprehensive care management, care coordination and health promotion, transitional care, individual and family support, community referrals, and use of Health Information Technology
Provide accurate information, patient education, and assistance accessing programs and services
Address complex or escalated patient concerns and coordinate solutions with clinical or operational teams
Oversee appointment coordination, referrals, follow-up workflows, and patient transportation services
Maintain Care Management workflows, patient education processes, documentation standards, and accurate EHR documentation
Monitor departmental performance metrics and support quality improvement initiatives
Identify workflow gaps and help develop and implement improved processes
Ensure staff adherence to organizational policies, procedures, and service standards
Partner with clinical teams, call center staff, outreach programs, and external vendors to improve patient access
Participate in care coordination and operational improvement meetings
Serve as a resource to staff regarding patient access barriers and navigation best practices
Supervise HHUNY and Geriatric Care Manager staff, including evaluations, documentation and data-entry audits, counseling, training, and disciplinary actions
Coordinate schedules to ensure coverage and efficient patient flow
Provide HHUNY Care Management services to up to 20 patients following billing standards
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor’s degree in a health or human services field plus two years of relevant experience OR a Master’s degree in a related field with one year of experience OR equivalent experience in the field
Health Home of Upstate New York (HHUNY) Plus certification required
Screening and clearance through the NYS Justice Center of Staff Exclusion List and criminal background check
3+ years in a healthcare or customer service setting, functioning at an independent level with a solid foundation of role knowledge
Prior experience in a supervisory or administrative position preferred
A valid government-issued photo identification document is required
A valid New York State driver’s license in compliance with FLCH driver’s policy is required
Current New York State automobile insurance in compliance with FLCH underwriting agreement is required
Policy limits should reflect $100,000/$300,000/$100,000 coverage
Advanced expertise in facilitating team communication and conflict resolution
Advanced reasoning in complex situations to bring solutions to team
Advanced expertise to identify complex and recurring challenges
Ability to work standard business hours with occasional extended shifts based on clinic needs
On-call availability outside standard office hours, including evenings, weekends, and holidays

Benefits

Comp & perks

Monday through Friday schedule
Closed all major holidays
Medical, Dental, Vision, and Life insurance
Safe Harbor 3% 401k contribution
Robust PTO offerings
Education reimbursement