Virtual Patient Service Representative

Finger Lakes Community Health

. Provide quality customer service and serve as a resource and guide for Finger Lakes Community Health patients.

Posted 10/2/2026full-timeGeneva • New York • United StatesJunior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient scheduling, insurance verification, and healthcare billing processes while providing exceptional customer service in a clinical environment. Capable of accurately documenting patient interactions and coordinating care effectively across multiple locations.

Highest-signal resume keywords

Patient SchedulingHealthcare Billing ProcessesInsurance VerificationCustomer ServiceElectronic Health Record Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Check-InPatient Check-OutPayment CollectionAppointment ConfirmationRecord Updating

Soft Skills

Clear CommunicationProfessionalismSound JudgementProblem Solving

Tools & Technologies

Electronic Health Record System

Certifications & Qualifications

OSHA Level 2

Industry Keywords

HealthcarePatient CareInsurance EligibilityBilling StatementsCustomer Service Setting

About the role

Key responsibilities & impact

Provide quality customer service and serve as a resource and guide for Finger Lakes Community Health patients.
Complete and document patient scheduling, check-in, check-out, and payment collection duties.
Greet patients, verify personal and insurance information, update records, collect payments, provide receipts, schedule follow-up appointments, and assist with forms and office policies.
Schedule, reschedule, and confirm appointments by phone, online systems, or in person.
Coordinate provider availability and optimize scheduling to minimize wait times.
Document no-shows, cancellations, rescheduled appointments, telephone encounters, and actions in the electronic health record system.
Attend morning huddles with the patient care team to address scheduling concerns.
Identify additional Finger Lakes Community Health services that may benefit patients.
Verify insurance eligibility and benefits, explain billing statements and payment assistance options, and resolve insurance discrepancies and patient inquiries with billing staff.
Reconcile daily payments and cashbox.
Open and/or close the building, clean the waiting room, and provide prompt and courteous service.
Handle patient complaints professionally and escalate issues as needed.
Perform other related duties assigned by the supervisor.

Requirements

What you’ll need

High school diploma or equivalent is required.
1+ years in a healthcare or customer service setting preferred.
A valid government-issued photo identification document is required.
Introductory knowledge of healthcare billing processes and appointment scheduling.
Ability to communicate clearly and professionally in a clinical setting.
Ability to perform work accurately and thoroughly.
Sound judgement in routine situations to identify issues and seek guidance to resolve them.
Reliable transportation is required because the position works between two locations.
Ability to meet physical requirements including prolonged sitting, occasional standing or walking, frequent lifting or carrying up to 15 pounds, clear vision, and hearing conversations in person or virtually.
OSHA Level 2.

Benefits

Comp & perks

Monday through Friday schedule, closed all major holidays
Medical insurance with a 90% employer contribution
Dental, Vision, and Life insurance
Safe Harbor 3% 401k contribution
Robust PTO offerings
Education reimbursement