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FINN

Customer Service Agent

FINN

. Answer customers daily by phone and through LINE, Facebook, and email tickets .

Posted 11/1/2026full-timeRemote • ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service with a focus on problem resolution, effective communication in both Thai and English, and the ability to work under pressure while maintaining attention to detail.

Highest-signal resume keywords
Customer Service ExperienceBilingual Communication (Thai and English)Analytical ThinkingProblem ResolutionAttention to Detail

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Communication SkillsHigh MotivationCan-Do AttitudeReliabilityAbility to Handle Complaints
Tools & Technologies
LINEFacebookEmail
Industry Keywords
Customer ComplaintsRotational ShiftsFollow-Up CallsCollaborationService Problems

About the role

Key responsibilities & impact
  • Answer customers daily by phone and through LINE, Facebook, and email tickets
  • Resolve product or service problems by clarifying complaints, determining causes, selecting and explaining solutions, and following up to ensure resolution
  • Share recurrent issues with management to identify long-term solutions and prevent recurrence
  • Make follow-up calls to customers
  • Collaborate with the Customer Service team, team lead, and customers

Requirements

What you’ll need
  • Minimum 3 years of experience in Customer Service (Thai and English speaking)
  • Strong communication skills
  • High motivation and absolute reliability
  • Can-do attitude
  • Strong attention to detail
  • Good analytical thinking skills
  • Ability to handle customer complaints and work under pressure
  • Ability to work rotational shifts 5 days per week, Monday–Sunday, during 7:00–21:00 Thailand time

Benefits

Comp & perks
  • Fully remote: work from anywhere
  • Hourly pay with minimum hours guaranteed
  • 7-hour shifts with a rota planned weeks ahead
  • Competitive salary
  • Clear path to Senior Agent, QA/Trainer or Team Lead as FINN expands across markets