IT Operations Engineer

Finom

. Serve as the first line of IT support for Finom employees through Jira Service Management and Slack .

Posted 10/14/2026full-timeRemote • SerbiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, focusing on troubleshooting Windows and macOS systems, managing user access, and ensuring compliance with security standards such as ISO 27001 and SOC 2. Proficient in using ITSM tools like Jira Service Management and MDM solutions like JumpCloud.

Highest-signal resume keywords

IT Support ExperienceWindows And macOS TroubleshootingJira Service ManagementJumpCloud MDMGoogle Workspace Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows TroubleshootingMacOS TroubleshootingNetwork ConnectivityDevice EnrollmentScripting With PowerShellScripting With BashScripting With PythonAccess GovernanceTicketing ToolsDocumentation Skills

Soft Skills

Customer ServiceClear CommunicationProblem-SolvingTime Management

Tools & Technologies

JiraConfluenceSlackNotionGoogle WorkspaceToriiJumpCloudOktaEntra IDZoom Rooms

Industry Keywords

ISO 27001SOC 2DORASaaS Management

Tech Stack

Tools & technologies

ITSMJamfMacOSPython

About the role

Key responsibilities & impact

Serve as the first line of IT support for Finom employees through Jira Service Management and Slack
Triage and resolve requests within SLA, keep users updated, and close tickets with clear, friendly communication
Troubleshoot Windows and macOS hardware, operating system, software, network, and device enrollment issues remotely
Handle device enrollment and compliance issues in JumpCloud MDM, software installations and updates, and escalate complex cases with clear documentation
Manage onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii
Handle access requests and SSO issues while following access governance and least-privilege practices
Administer user-level tools including Jira, Confluence, Slack, and Notion
Maintain JSM request types, knowledge base articles, and workflows
Identify recurring ticket trends and create documentation, scripts, or automation proposals
Support DORA, ISO 27001, and SOC 2 security and compliance efforts by following procedures and maintaining records

Requirements

What you’ll need

2+ years in IT support, service desk, or a similar user-facing technical role
Hands-on troubleshooting of Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity
Strong customer service track record and ability to communicate clearly with non-technical colleagues under time pressure
Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs
Working knowledge of Google Workspace or M365 user administration
Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf
Familiarity with an identity provider such as JumpCloud, Okta, or Entra ID
Good written documentation habits, including clear ticket notes and knowledge base articles
Fluent English, written and spoken
Basic scripting with PowerShell, Bash, or Python is nice to have
Confident use of AI tools is nice to have
Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools like Torii is nice to have
Experience with meeting room and AV setups such as Google Meet or Zoom Rooms is nice to have
Experience in a fast-growing or regulated company is nice to have

Benefits

Comp & perks

Continuous personal and professional development opportunities
Flexibility to travel and work remotely or in a hybrid model across Europe
Stock Options Program available to every team member
Constant support and care for employee well-being and success
Work & Swim Program: one month in a corporate apartment in Cyprus
Eco-conscious corporate culture