IT Operations Engineering

Finom

. Provide first-line IT support to Finom employees through Jira Service Management and Slack .

Posted 10/14/2026full-timeRemote • CroatiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing IT support, troubleshooting Windows and macOS systems, and managing user administration in Google Workspace and JumpCloud. Proficient in maintaining compliance with security standards such as ISO 27001 and SOC 2 while delivering exceptional customer service.

Highest-signal resume keywords

IT Support ExperienceWindows And macOS TroubleshootingJira Service ManagementGoogle Workspace AdministrationJumpCloud MDM Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingWindowsMacOSPowerShellBashPythonJiraConfluenceSlackNotion

Soft Skills

Customer ServiceClear CommunicationEmpathyPatience

Tools & Technologies

Jira Service ManagementJumpCloud MDMGoogle WorkspaceToriiZoom Rooms

Industry Keywords

DORAISO 27001SOC 2SaaS Management

Tech Stack

Tools & technologies

ITSMJamfMacOSPython

About the role

Key responsibilities & impact

Provide first-line IT support to Finom employees through Jira Service Management and Slack
Triage and resolve requests within SLA, keep users updated, and close tickets with clear communication
Troubleshoot Windows and macOS hardware, operating system, software, peripheral, and network issues remotely
Manage device enrollment and compliance issues in JumpCloud MDM, software installations, and updates
Escalate complex technical cases with clear documentation of troubleshooting performed
Support onboarding and offboarding tasks in JumpCloud, Google Workspace, and Torii
Handle access requests and SSO issues while following access governance and least-privilege practices
Administer user-level settings in Jira, Confluence, Slack, and Notion
Maintain JSM request types, knowledge base articles, and workflows
Identify recurring ticket trends and propose knowledge articles, scripts, or automations
Support security and compliance efforts related to DORA, ISO 27001, and SOC 2 by following procedures and maintaining records

Requirements

What you’ll need

2+ years in IT support, service desk, or a similar user-facing technical role
Hands-on troubleshooting of Windows and macOS hardware, operating systems, applications, peripherals, and network connectivity
Strong customer service track record; patient, empathetic, and clear with non-technical colleagues, including under time pressure
Experience with an ITSM or ticketing tool, ideally Jira Service Management, and working to SLAs
Working knowledge of Google Workspace or M365 user administration
Familiarity with an MDM such as JumpCloud MDM, Intune, or Jamf
Familiarity with an identity provider such as JumpCloud, Okta, or Entra ID
Good written documentation habits, including clear ticket notes and knowledge base articles
Fluent English, written and spoken
Basic scripting in PowerShell, Bash, or Python is a nice-to-have
Confident use of AI tools is a nice-to-have
Exposure to ISO 27001, DORA, SOC 2, or SaaS management tools such as Torii is a nice-to-have
Experience with meeting room and AV setups such as Google Meet or Zoom Rooms is a nice-to-have
Experience in a fast-growing or regulated company is a nice-to-have

Benefits

Comp & perks

Continuous personal and professional development opportunities
Flexibility to travel and work remotely or in a hybrid model across Europe
Stock Options Program available to every team member
Ongoing support and care focused on employee well-being and success
Work & Swim Program: one month in a corporate apartment in Cyprus