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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in automated provisioning and deprovisioning, integrating various SaaS applications, and managing IAM solutions. Proficient in configuring SSO, SCIM, and MDM policies while ensuring compliance with industry standards such as ISO 27001 and SOC 2.
Highest-signal resume keywords
Automated Provisioning and DeprovisioningJumpCloud IAM ExperienceMDM/UEM ExpertiseScripting in PowerShell, Bash, or PythonITIL 4 Foundation Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows AdministrationMacOS AdministrationREST APIsSCIMSAMLJira Service ManagementGoogle Workspace AdministrationN8n AutomationZero-Touch DeploymentTechnical Documentation
Soft Skills
Clear CommunicationTechnical Guidance
Tools & Technologies
JumpCloudTequipySlackNotionApple Business ManagerM365
Certifications & Qualifications
JumpCloud Core CertificationITIL 4 Foundation
Industry Keywords
ISO 27001DORASOC 2SaaS GovernanceITSM
Tech Stack
Tools & technologiesITSMJamfMacOSPython
About the role
Key responsibilities & impact- Build and maintain automated provisioning and deprovisioning across applications
- Implement birthright roles and HiBob-driven joiner, mover, and leaver workflows
- Integrate HiBob, JumpCloud, Tequipy, Google Workspace, Slack, Notion, and the wider SaaS estate using REST APIs, SCIM, and n8n
- Configure and debug SSO/SCIM and SAML flows in JumpCloud
- Own SSO application integrations and troubleshoot provisioning and authentication issues
- Build security and compliance automations for local admin removal and least-privilege enforcement, contributing to DORA, ISO 27001, and SOC 2 initiatives
- Administer Jira Service Management, Atlassian Suite, Slack, and Notion
- Configure JSM workflows, request types, forms, and automations
- Build and test JumpCloud MDM policies, profiles, and scripts for zero-touch Windows and macOS deployment via Apple Business Manager
- Manage software deployment and OS-level endpoint configuration at scale
- Monitor logs, performance, and SaaS usage to identify waste and cost-saving opportunities
- Implement license reclamation and other optimization workflows
- Create and maintain technical documentation, configuration records, automation flows, and API maps
- Lead smaller technical projects from requirements through delivery and provide technical guidance
Requirements
What you’ll need- At least 3 years in IT support, systems administration, or IT/DevOps engineering
- Hands-on expertise across Windows and macOS environments
- Strong IAM experience with JumpCloud or a comparable IdP, including SSO, SCIM, and SAML
- Strong MDM/UEM experience with JumpCloud MDM, Intune, or Jamf, including profiles and scripts for zero-touch deployment
- Scripting skills in PowerShell, Bash, Python, or similar
- Experience with REST APIs, webhooks, SCIM, and n8n or a comparable automation/iPaaS platform
- Proficiency administering Google Workspace or M365
- Experience with ITSM tools, ideally Jira Service Management
- Clear, concise communication in English across technical and non-technical audiences
- Advanced use of AI tools for troubleshooting, drafting automations, and operational efficiency
- Familiarity with ISO 27001, DORA, SOC 2, and SaaS governance tooling is a strong plus
- Experience with HiBob or similar HRIS-driven automation and Tequipy or similar hardware lifecycle tooling is a strong plus
- Experience in high-growth, modern infrastructure environments is a strong plus
- ITIL 4 Foundation and JumpCloud Core Certification, or willingness to certify, is a strong plus
Benefits
Comp & perks- Flexible travel and remote or hybrid work across Europe
- Stock Options Program available to every team member
- Continuous personal and professional development resources and opportunities
- Ongoing support and care
- Work & Swim Program: one month in a corporate apartment in Cyprus