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Finout

Technical Support Engineer

Finout

. Support Finout’s US customer base regarding technical inquiries with the platform .

Posted 11/10/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in providing technical support for SaaS products, with a strong focus on SQL database management and cloud service integration. Capable of collaborating across teams to enhance support processes and documentation.

Highest-signal resume keywords
Technical Support EngineeringSQL Database ManagementCloud Provider ExperienceAPI IntegrationSupport Process Scaling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
SQLTechnical SupportCloud SolutionsAPI DevelopmentData ManipulationRelational Database StructureBackend MechanismsDocumentation ManagementTriage ManagementCustomer Inquiry Resolution
Soft Skills
Independent WorkCommunicationCollaborationProblem SolvingCustomer Service
Tools & Technologies
AWSGCPAzureREST APIsMonitoring ToolsCloud Cost Management
Industry Keywords
SaaSTechnical SupportCloud-Based SolutionsIT Tooling SolutionsStartup Environment

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformSQL

About the role

Key responsibilities & impact
  • Support Finout’s US customer base regarding technical inquiries with the platform
  • Support customers Monday through Friday during standard Eastern time zone business hours
  • Serve as the first line of defence for triage and customer technical inquiries
  • Act as the primary liaison for technical customer inquiries from initial response through resolution
  • Respond to Enterprise customers, triage across the customer base, investigate issues, request resources from various departments, manage escalations, and maintain internal and external documentation
  • Identify methods for improving Support in both technical and service layers
  • Develop a deep understanding of the Finout platform to provide efficient end-to-end support solutions
  • Utilize backend mechanisms, processes, and data structures to support complex backend capabilities
  • Collaborate with Product, Customer Success, and R&D teams to address recurring issues and enhance support services
  • Create and maintain internal documentation on platform functionalities and processes

Requirements

What you’ll need
  • At least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions
  • Experience working in a fast-paced growth-mode startup environment
  • Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure
  • Experience with at least two of the major cloud providers (AWS, GCP, and Azure)
  • Experience working with internal and external APIs (REST)
  • Ability to work independently while still communicating with the wider group regarding wider issues
  • Experience scaling Support processes and methodologies (huge plus, but not required)
  • Experience working in monitoring or cloud cost management segments (huge plus, but not required)