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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in data analysis, reporting, and operational support, with a strong focus on compliance and information governance. Proficient in SQL and experienced in collaborating across teams to enhance business initiatives and resolve complex issues.
Highest-signal resume keywords
SQL Query ReviewData AnalysisReport DevelopmentUser Access AdministrationIssue Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalysisSQLReport DevelopmentOperational MetricsTestingIssue ResolutionBusiness Requirements GatheringEntitlement ReviewsCompliance ProcessesSystem Performance Monitoring
Soft Skills
Analytical SkillsProblem-SolvingCommunication SkillsOrganizational SkillsTime Management
Tools & Technologies
Application Monitoring ToolsSystem Dashboards
Industry Keywords
FINRA ComplianceInvestor ProtectionMarket IntegrityInformation GovernanceData Integrity
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Provide operational and functional application support through data analysis, reporting, and cross-functional collaboration
- Develop, maintain, and analyze recurring operational, service-level, and ad-hoc reports and visualizations
- Monitor program performance and inform business decision-making
- Liaise between business users, technology teams, vendors, and internal stakeholders
- Facilitate issue resolution, operational support, and advancement of business initiatives
- Gather, document, and validate business and functional requirements
- Participate in regression testing and post-deployment validation for application releases
- Monitor system dashboards and application monitoring tools to identify, triage, and escalate issues
- Provide advanced support for complex operational issues escalated by the FINRA Support Center
- Resolve and document cases, incidents, and inquiries
- Investigate data discrepancies and review system performance
- Maintain user entitlements and access data
- Conduct periodic entitlement audits for compliance and data integrity
- Support Information and Records Management activities
- Collaborate in furtherance of FINRA’s mission of investor protection and market integrity
Requirements
What you’ll need- Bachelor’s in Computer Science, Information Systems, Business Analytics or related field preferred
- Minimum of four (4) years of relevant professional experience required
- Working knowledge of SQL, including query review and minor modifications
- Strong analytical and problem-solving skills with experience investigating data and system issues
- Experience developing and analyzing reports, dashboards, and operational metrics
- Ability to gather, document, and validate business and functional requirements
- Experience supporting applications, including testing, issue resolution, and production support
- Experience with user access administration, entitlement reviews, compliance-related processes, and information governance activities
- Strong communication, organizational, and time management skills
- Ability to collaborate across teams and manage multiple priorities independently
- Ability to collaborate both in-person and virtually
- Occasional travel may be required
- Some extended hours may be required
- Must comply with FINRA’s Code of Conduct, investment restrictions, financial disclosure requirements, and securities-account requirements
- Must execute FINRA’s Employee Confidentiality and Invention Assignment Agreement and comply with the company’s policy on nepotism
Benefits
Comp & perks- Discretionary bonus eligibility
- Overtime pay eligibility for non-exempt employees
- Comprehensive health, dental and vision insurance
- Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life, and spouse/domestic partner and dependent accidental death and dismemberment insurance
- Short- and long-term disability insurance
- Long-term care insurance
- Business travel accident insurance
- Legal insurance
- Immediate participation and vesting in a 401(k) plan with company match
- Eligibility for an additional FINRA-funded retirement contribution
- Tuition reimbursement
- Commuter benefits
- Adoption assistance
- Backup family care
- Surrogacy benefits
- Employee assistance
- Wellness programs
- 15 days of paid time off, increasing with years of service up to 25 days
- 5 personal days
- 9 sick days
- 2 volunteer service days
- Military leave
- Jury duty leave
- Bereavement leave
- Voting and election official leave
- Care of a family member leave after 90 days of employment
- Childbirth and parental leave after 90 days of employment
- 9 paid holidays for full-time employees
