Case Coordinator – Dispute Resolution

FINRA

. Appoint and replace arbitrators for arbitration cases .

Posted 10/8/2026full-timeUnited StatesMid-LevelSenior💰 $26 - $50 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scheduling and managing arbitration cases, including coordinating hearings and maintaining case files. Proficient in compliance with FINRA regulations and effective communication with stakeholders.

Highest-signal resume keywords

Arbitration Case ManagementScheduling and CoordinationCompliance with FINRA RegulationsOrganizational AbilityWritten and Verbal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Arbitrator AppointmentCase Processing SystemDocument ManagementExpense Report ProcessingDigital Recording Maintenance

Soft Skills

Interpersonal SkillsOrganizational Ability

Tools & Technologies

Electronic Office ApplicationsDRS Portal

Industry Keywords

FINRA ComplianceInvestment RegulationsSecurities-Account Disclosure

About the role

Key responsibilities & impact

Appoint and replace arbitrators for arbitration cases
Schedule and reschedule pre-hearing conferences and hearings
Generate, mail, and/or publish memos and correspondence to the DRS Portal
Receive arbitrator lists, enter rankings, and consolidate or extend lists
Document reasons for arbitrator changes
Contact arbitrators to serve on cases
Notify parties and arbitrators about conference calls and hearings
Schedule in-person and video conferences with the meetings team
Process postponement requests and assess applicable fees
Process party agreements to opt out of IPHC
Attend assigned prehearing conferences and hearings
Close conference calls and pay arbitrators
Maintain electronic and physical case files
Enter case notes and hearing dates into the case processing system
Submit off-site hearing reservation requests
Maintain and provide digital recording files
Answer questions from constituents, parties, and arbitrators
Process emails, pre-hearing briefs, witness lists, and exhibits
Track hearing exhibits, recordings, and transcripts
Review and process Arbitrator Oaths and Checklists
Determine arbitration panel composition and review arbitrator conflicts
Conduct internet searches on appointed arbitrators
Process arbitrator expense reports and travel approvals
Process physical checks
Perform cross-trained Reception Coordinator, Senior Case Coordinator, and Case Specialist functions
Train and guide staff as needed
Serve as a role model for department staff
Collaborate in person and virtually in furtherance of FINRA’s investor-protection and market-integrity mission
Perform additional duties, including presentations, as required by management

Requirements

What you’ll need

High School and 4 years of related experience or equivalent combination of education and experience
Bachelor's degree preferred
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
Excellent organizational ability
Interpersonal skills
Written and verbal communication skills
Ability to work in a hybrid environment with defined in-person presence requirements
Compliance with FINRA investment, securities-account disclosure, and financial-reporting restrictions
Ability to execute FINRA’s Employee Confidentiality and Invention Assignment Agreement
Compliance with the company’s policy on nepotism

Benefits

Comp & perks

Discretionary bonus eligibility
Overtime pay for non-exempt employees
Comprehensive health, dental and vision insurance
Basic life, accidental death and dismemberment, supplemental life, spouse/domestic partner and dependent life insurance
Spouse/domestic partner and dependent accidental death and dismemberment insurance
Short- and long-term disability insurance
Long-term care insurance
Business travel accident insurance
Legal insurance
Immediate participation and vesting in a 401(k) plan with company match
Eligibility for an additional FINRA-funded retirement contribution
Tuition reimbursement
Commuter benefits
Adoption assistance
Backup family care
Surrogacy benefits
Employee assistance
Wellness programs
15–25 days of paid time off
5 personal days
9 sick days
2 volunteer service days
Military leave
Jury duty leave
Bereavement leave
Voting and election official leave
Care of a family member leave
Childbirth and parental leave
9 paid holidays for full-time employees