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About the role
Key responsibilities & impact- Own and manage a portfolio of accounts, ensuring long-term customer success, retention, and growth while keeping gross margin within target
- Build and nurture relationships with key stakeholders, including C-level executives, acting as a trusted advisor
- Drive account development strategies and identify upsell and cross-sell opportunities aligned with customer goals
- Support customer adoption, expansion, and continuous platform optimization
- Collaborate with customer success teams on onboarding, delivery, and ongoing engagement
- Monitor account health, proactively address risks, and identify opportunities to improve customer satisfaction and outcomes
- Own contract renewals, commercial discussions, and negotiations
- Represent the customer internally by sharing feedback with product, marketing, and leadership teams
- Participate in client planning, executive business reviews, and account roadmaps
- Contribute to a collaborative, results-driven, and customer-centric culture
Requirements
What you’ll need- Proven experience in account management, customer success, or enterprise relationship management, ideally within fintech or SaaS
- Strong understanding of financial services, including market dynamics, challenges, and opportunities
- Experience managing and growing enterprise accounts, preferably within financial institutions
- Consultative, customer-first approach, translating business needs into value-driven solutions
- Demonstrated success in driving account expansion, renewals, and long-term customer value
- Strong organizational and stakeholder management skills, with the ability to manage complex accounts across multiple markets
- Familiarity with SaaS business models, customer lifecycle management, CRM platforms, and account management methodologies
- Strong collaboration skills across sales, pre-sales, delivery, and marketing teams
- Excellent written and verbal communication skills
- Established network across CEE financial institutions, especially at senior management level — a strong advantage
- Experience in a start-up or scale-up environment — a plus
Benefits
Comp & perks- Diversity and inclusion commitment
- Collaborative, results-driven, and customer-centric culture
- Opportunity to work on significant technical challenges with global impact
- Work with international clients and partners
- Hybrid work arrangement