FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex enterprise software implementations and customer transformations, with a strong focus on operational accountability, stakeholder engagement, and risk management. Proven ability to drive customer success through effective communication, governance, and value realization.
Highest-signal resume keywords
Enterprise Software ImplementationCustomer Transformation ManagementStakeholder EngagementRisk ManagementGovernance and Executive Presentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software DeliverySolution DesignConfigurationIntegrationTestingGo-LiveSupportBudget ManagementScope ControlValue Realization
Soft Skills
Excellent CommunicationInfluencing Cross-Functional TeamsCalm Under PressureCollaborativeCustomer-First Mindset
Tools & Technologies
Enterprise SaaSCloud PlatformsDigital Banking TechnologyLending TechnologyInsurance Technology
Industry Keywords
Financial ServicesRegulated EnvironmentsService ManagementImplementation PartnersSystems Integrator
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own the end-to-end customer success plan from late-stage presales through implementation, go-live, adoption, live service and future priorities.
- Translate contractual commitments into outcome-based plans with owners, milestones, decisions and success measures.
- Act as the primary point of operational accountability across implementation, upgrades and ongoing services.
- Lead implementations and direct cross-functional delivery efforts, setting priorities, driving decisions and removing blockers.
- Maintain integrated views of scope, milestones, budget, quality, dependencies, risks and customer actions.
- Identify delivery risks, challenge unrealistic plans, and lead mitigation or recovery plans.
- Ensure readiness for testing, go-live and stabilisation, including acceptance criteria and transition into support.
- Establish customer governance through operational reviews, steering committees, QBRs and executive engagement.
- Provide evidence-based reporting on progress, decisions, risks and corrective actions.
- Build trusted relationships with senior business, technology and operations stakeholders.
- Own operational customer satisfaction and confirm concerns have been resolved.
- Partner with the Account Partner on delivery, value, commercials and future priorities.
- Ensure clean transitions into support and maintain operational visibility across active delivery and live solutions.
- Prioritise incidents and service requests according to customer and business impact and progress them through resolution.
- Lead customer communications during significant service issues and address root causes and preventive actions.
- Monitor support performance, recurring problems and platform stability, escalating systemic issues.
- Define and track adoption, usage and benefit-realisation measures connected to the customer’s business case.
- Lead value reviews and QBRs demonstrating outcomes, priorities, risks and the forward roadmap.
- Represent the customer in Product and roadmap discussions without making unapproved commitments.
- Identify expansion opportunities and bring them to the Account Partner.
- Support renewals and extensions through demonstrated value, delivery credibility and customer relationships.
Requirements
What you’ll need- Proven accountability for complex enterprise software implementations, customer transformations or managed-service engagements.
- Experience working with banks, insurers or other regulated financial-services organisations.
- Strong understanding of software delivery across solution design, configuration, integration, testing, go-live and support.
- Demonstrated ability to recover troubled programmes and manage senior customer escalations.
- Ability to operate credibly with senior business and technology stakeholders, including CIO, COO and business leaders.
- Commercial awareness, including scope control, services economics, delivery budgets and margin implications.
- Excellent written and verbal communication, governance and executive presentation skills.
- Ability to influence cross-functional teams and drive decisions without relying on hierarchical authority.
- Desirable: Experience with enterprise SaaS, cloud platforms, digital banking, lending or insurance technology.
- Desirable: Background in a fintech, product company, systems integrator or financial institution.
- Desirable: Experience working with implementation partners and distributed international teams.
- Desirable: Familiarity with regulated production environments, service management and platform upgrades.
- Customer-first and outcome-driven, with a strong sense of personal accountability.
- Direct, clear and respectful, particularly when communicating difficult news.
- Calm under pressure and effective in complex, multi-stakeholder situations.
- Pragmatic and decisive, able to distinguish urgent action from unnecessary process.
- Collaborative, low-ego and willing to challenge constructively.
- Commercially astute and comfortable balancing customer value with sustainable delivery.
Benefits
Comp & perks- No benefits, perks, or compensation extras are specified in the posting.