Senior Client Services Manager

Fintel Connect

. Lead a group of Client Services Managers and Account Managers .

Posted 9/23/2026full-timeVancouver • CanadaSenior💰 CA$100,000 - CA$115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Client Services and Account Managers, with a focus on client relationship management, performance monitoring, and strategic development. Proven ability to coach teams, set goals, and drive client success in a regulated industry.

Highest-signal resume keywords

Client Relationship ManagementTeam LeadershipPerformance MonitoringData AnalysisOnboarding and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServicesAccount ManagementPerformance MarketingData AnalysisPerformance ReportingGoal SettingOKRsChurn Risk IdentificationEscalation ManagementTechnical Curiosity

Soft Skills

CoachingCommunicationProblem-SolvingCollaborationFeedback Delivery

Tools & Technologies

ExcelPowerPointProject Management Systems

Industry Keywords

Financial ServicesRegulated IndustryAffiliate Marketing

About the role

Key responsibilities & impact

Lead a group of Client Services Managers and Account Managers
Hold significant client relationships directly
Set consistent client review standards across pods
Own senior client relationships, including strategy, target performance and renewal
Assess managers' strengths and development gaps and create development plans
Identify and support employees ready for advancement
Improve onboarding, client health monitoring and reporting
Coach managers through client calls and one-on-ones
Review reporting and provide feedback
Set goals and OKRs for each pod
Conduct quarterly performance conversations
Manage group capacity, absence coverage and account reallocation
Own hiring and onboarding as the group grows
Build and deliver program strategies against client goals and revenue targets
Manage senior relationships through difficult situations
Handle escalations involving tracking failures, missed targets or quiet relationships
Identify churn risks and expansion opportunities
Maintain project management system visibility
Triage tracking and integration issues and escalate to product or engineering when needed
Report accurately and on time and explain performance drivers
Relay information between pods and Client Services leadership
Collaborate with sales, marketing, product and engineering

Requirements

What you’ll need

Seven or more years in client services, account management or performance marketing
At least three years managing people directly
Evidence of developing someone through promotion, performance turnaround or capability building
Track record of holding client relationships through difficulty
Comfort with data
Strong Excel and PowerPoint skills
Ability to read performance reporting, identify issues and explain them to clients
Technical curiosity sufficient to understand tracking and integrations
Affiliate marketing experience is an advantage
Financial services or another regulated industry experience is an advantage

Benefits

Comp & perks

Comprehensive health and wellness benefits
Hybrid schedule with four days in the Vancouver office and one remote day
Five paid sick days
Paid volunteer time