IT Support Technician

Fintel

. Serve as the first point of contact for IT requests via ServiceDesk Plus, phone and in person .

Posted 9/29/2026full-timeHuddersfield • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support, particularly in Microsoft 365 applications and hardware troubleshooting, while effectively managing user requests and maintaining clear communication. Proficient in using tools like Intune and ServiceDesk Plus to enhance operational efficiency and user satisfaction.

Highest-signal resume keywords

IT Support ExperienceMicrosoft 365 SupportMicrosoft Intune ProficiencyWindows AdministrationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Windows AdministrationMicrosoft 365Microsoft IntuneAutopilotBasic NetworkingHardware TroubleshootingServiceDesk PlusAccount Access ManagementPassword ResetDevice Lifecycle Management

Soft Skills

Excellent Written CommunicationProfessionalismInterpersonal SkillsProblem-Solving ApproachCalm Under Pressure

Tools & Technologies

ServiceDesk PlusMicrosoft 365IntuneAutopilotMicrosoft Defender for Endpoint

Certifications & Qualifications

MS-900MD-102CompTIA A+

Industry Keywords

Corporate EnvironmentFinancial ServicesHybrid Microsoft EnvironmentIT Asset ManagementJoiners, Movers and Leavers Process

Tech Stack

Tools & technologies

CloudDNS

About the role

Key responsibilities & impact

Serve as the first point of contact for IT requests via ServiceDesk Plus, phone and in person
Log, triage and resolve requests end to end, maintaining clear and accurate notes
Resolve account access, password reset, software, connectivity, hardware and peripheral issues
Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive and Office apps
Build and deploy laptops and mobile devices using Intune and Autopilot
Complete onboarding and offboarding tasks under the Joiners, Movers and Leavers process
Support colleagues at all levels, including senior leadership
Escalate unresolved issues to the wider IT Operations team with a clear handover
Provide friendly, professional written and verbal updates throughout issue resolution
Maintain the IT asset register and manage hardware warranty claims
Support approximately 400 colleagues across UK offices
Work as part of a small IT Operations team in a cloud-native transition

Requirements

What you’ll need

Around 2 to 3 years' experience in an IT support or service desk role
Good knowledge of Windows administration and troubleshooting
Experience supporting Microsoft 365 and the Office suite
Hands-on experience with Microsoft Intune and Entra ID
Understanding of how a hybrid Microsoft environment works
Solid hardware knowledge, including laptops, mobile devices, docking stations and connectivity standards such as USB-C and DisplayPort
Basic networking knowledge, such as IP addressing, DHCP and DNS
Strong problem-solving skills and a logical approach to finding the root cause of an issue
Excellent written communication, including the ability to respond calmly and professionally to frustrated users
Confidence talking to people at all levels of the business
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship
Experience in a corporate or financial services environment (desirable)
Basic understanding of Microsoft Defender for Endpoint (desirable)
Experience with Autopilot and the device lifecycle (desirable)
Familiarity with ServiceDesk Plus or a similar ticketing system (desirable)
Microsoft certifications such as MS-900 or MD-102, or CompTIA A+ (desirable)

Benefits

Comp & perks

Based in Huddersfield head office 4 days a week (Monday to Thursday), with Fridays working from home
Legal right to work in the UK without time restrictions and without the need for future sponsorship
Permanent full-time employment